Client Relationship Manager – Financial Services
Location: Utrecht, Netherlands (Hybrid – Day Shift) Employment Type: Full-Time Department: Client Services / Financial Services
About the Role
We are looking for a dynamic and client-focused Client Relationship Manager – Financial Services to join our growing team. In this role, you will be the primary point of contact for our financial services clients, responsible for nurturing long-term partnerships, ensuring exceptional service delivery, and driving business growth. You will bring together expertise in the Financial Services industry, Agile methodologies, and Scrum Master practices, while collaborating effectively with cross-functional teams across multiple geographies to deliver measurable value for both clients and the organization.
Key Responsibilities
Client Relationship Management
- Serve as the primary liaison between the organization and assigned financial services client accounts, building trusted, long-term relationships.
- Proactively identify client needs, resolve concerns, and ensure a consistently high level of client satisfaction.
- Conduct regular check-ins, business reviews, and strategic planning sessions with key client stakeholders.
- Monitor client health metrics and develop action plans to address risk or retention challenges.
Business Growth & Strategy
- Identify upsell and cross-sell opportunities within existing accounts and collaborate with the sales team to convert them.
- Contribute to the development of client retention strategies and renewal processes.
- Prepare and present business proposals, reports, and performance reviews tailored to client goals and financial services context.
Work Model
This is a role which requires strong preference to be situation at client location along with Cognizant office with a flexibility of work from home, offering the flexibility to work from multiple locations while requiring regular in-office collaboration during standard business hours. Specific flexible days to work from home will be agreed upon with the line manager based on team and client needs.
Qualifications & Requirements
Education
- Minimum Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- A Master's degree (MBA or equivalent) is a strong advantage.
Experience
- Experience in client relationship management, account management and business development.
- Demonstrated experience collaborating with cross-functional teams across multiple regions or geographies.
Good to Have Experience
- Prior experience in the Financial Services industry (banking, insurance, asset management, or capital markets) is highly desirable.
- Exposure to Agile ways of working, including participation in or facilitation of Scrum ceremonies such as sprint planning, stand-ups, and retrospectives.
Industry Knowledge
- Well-versed in the Financial Services industry, with solid understanding of relevant products, services, regulatory frameworks, and market dynamics.
- Familiarity with financial services compliance standards (e.g., MiFID II, GDPR, Basel frameworks) is a plus.
Skills
- Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- Ownership Driven - ability to take it on and make it happen.
- Fluent in both Dutch and English (written and spoken); additional languages are a plus.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Highly organized with the ability to manage multiple accounts and priorities simultaneously across international teams.
- Culturally aware and adept at working in a globally distributed, matrixed organization.
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, Jira, Confluence).
What We Offer
- Competitive salary and performance-based bonus
- Hybrid and flexible work arrangements
- Opportunities for professional development and continuous learning
- Collaborative and inclusive international work culture
- 25 days of annual leave + public holidays
- Option for company car / travel reimbursement
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。