Client Relationship Manager – Financial Services
Location: Utrecht, Netherlands (Hybrid – Day Shift) Employment Type: Full-Time Department: Client Services / Financial Services
About the Role
We are looking for a dynamic and client-focused Client Relationship Manager – Financial Services to join our growing team. In this role, you will be the primary point of contact for our financial services clients, responsible for nurturing long-term partnerships, ensuring exceptional service delivery, and driving business growth. You will bring together expertise in the Financial Services industry, Agile methodologies, and Scrum Master practices, while collaborating effectively with cross-functional teams across multiple geographies to deliver measurable value for both clients and the organization.
Key Responsibilities
Client Relationship Management
- Serve as the primary liaison between the organization and assigned financial services client accounts, building trusted, long-term relationships.
- Proactively identify client needs, resolve concerns, and ensure a consistently high level of client satisfaction.
- Conduct regular check-ins, business reviews, and strategic planning sessions with key client stakeholders.
- Monitor client health metrics and develop action plans to address risk or retention challenges.
Business Growth & Strategy
- Identify upsell and cross-sell opportunities within existing accounts and collaborate with the sales team to convert them.
- Contribute to the development of client retention strategies and renewal processes.
- Prepare and present business proposals, reports, and performance reviews tailored to client goals and financial services context.
Work Model
This is a role which requires strong preference to be situation at client location along with Cognizant office with a flexibility of work from home, offering the flexibility to work from multiple locations while requiring regular in-office collaboration during standard business hours. Specific flexible days to work from home will be agreed upon with the line manager based on team and client needs.
Qualifications & Requirements
Education
- Minimum Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- A Master's degree (MBA or equivalent) is a strong advantage.
Experience
- Experience in client relationship management, account management and business development.
- Demonstrated experience collaborating with cross-functional teams across multiple regions or geographies.
Good to Have Experience
- Prior experience in the Financial Services industry (banking, insurance, asset management, or capital markets) is highly desirable.
- Exposure to Agile ways of working, including participation in or facilitation of Scrum ceremonies such as sprint planning, stand-ups, and retrospectives.
Industry Knowledge
- Well-versed in the Financial Services industry, with solid understanding of relevant products, services, regulatory frameworks, and market dynamics.
- Familiarity with financial services compliance standards (e.g., MiFID II, GDPR, Basel frameworks) is a plus.
Skills
- Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- Ownership Driven - ability to take it on and make it happen.
- Fluent in both Dutch and English (written and spoken); additional languages are a plus.
- Strong analytical mindset with the ability to translate data into actionable insights.
- Highly organized with the ability to manage multiple accounts and priorities simultaneously across international teams.
- Culturally aware and adept at working in a globally distributed, matrixed organization.
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, Jira, Confluence).
What We Offer
- Competitive salary and performance-based bonus
- Hybrid and flexible work arrangements
- Opportunities for professional development and continuous learning
- Collaborative and inclusive international work culture
- 25 days of annual leave + public holidays
- Option for company car / travel reimbursement
La comunidad de Cognizant:
Somos un equipo de alto calibre que se aprecia y se apoya mutuamente. Nuestra gente defiende un lugar de trabajo enérgico, colaborativo e inclusivo donde todos puedan prosperar.
- Cognizant es una comunidad global con más de 300.000 asociados en todo el mundo.
- No solo soñamos con una mejor manera, sino que la hacemos realidad.
- Cuidamos a nuestra gente, clientes, empresas, comunidades y el clima haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes construir la trayectoria profesional adecuada para ti.
Sobre nosotros:
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
Disclaimer:
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Aunque nuestro sistema permite la postulación en todos los idiomas, el (los) idioma(s) y el (los) nivel(es) de competencia requeridos para el trabajo varían. Sin embargo, se requiere un nivel básico de inglés para fines de comunicación en toda la empresa.