Role Overview
The purpose of this role is to ensure the effective management of inventory and supply chain operations to support end customer performance and satisfaction. By monitoring product levels, analyzing data, and collaborating with both clients and internal teams, the position safeguards seamless delivery, minimizes operational disruptions, and responds effectively to dynamic business needs.
Key Responsibilities
Monitor and manage inventory levels to ensure customers have sufficient product to meet their needs.
Improve Pre-Ship Service Levels by ensuring item availability without compromising inventory turns or capital utilization.
Communicate effectively and professionally with client managers and internal personnel to address supply chain issues, escalations, and urgent situations.
Analyze data and generate reports using Excel to track inventory, forecast demand, and identify trends.
Collaborate with internal teams to develop and implement strategies for optimizing supply chain processes across different workflows.
Demonstrate emotional intelligence and sound judgment when managing customer expectations, escalations, and crisis situations.
Troubleshoot and resolve supply chain disruptions through proactive problem-solving and crisis management to minimize impact on operations.
Adapt quickly to sudden changes in priorities, volume fluctuations, or process updates within the account.
Provide timely updates, leadership support, and clear communication to ensure seamless product delivery and inventory management.
Adhere to and support Quality Assurance (QA) controls, including secondary checks and process checklists for high‑risk scenarios.
Maintain flexibility and availability to support overtime or extended coverage when business needs require it.
Participate in root cause analysis (RCA) for recurring errors and contribute to continuous process improvement.
Maintain strict compliance with process maps, SOPs, and change updates to prevent process drift.
Support training, knowledge transfer, and cross‑functional alignment by providing feedback on process gaps or unclear instructions.
Requirements
High school graduate and/or currently enrolled in a university program, preferably in Supply Chain Management, Business Administration, or a related field.
Strong English proficiency (minimum B2+), with the ability to communicate clearly, effectively, and professionally in both written and verbal formats as required.
Intermediate proficiency in Microsoft Excel.
Proficiency in Microsoft Office Suite.
Familiarity with data analytics tools such as Power BI and Tableau is a plus.
Ability to work effectively in a hybrid work environment and across multiple processes within the account, including attending the office once per week, with this on-site day subject to change based on client, account
Prior experience in inventory management, including tracking, analysis, and control of stock levels, is highly preferred.
Skills
Strong attention to detail with a high level of accuracy, high attention to documentation accuracy, and system traceability.
Demonstrated critical thinking, decision-making, and problem-solving abilities.
Emotional intelligence with the ability to manage pressure, conflicts, and customer expectations professionally.
Crisis management skills with a proactive and solutions-oriented mindset.
Leadership skills, including ownership, accountability, and the ability to guide stakeholders through challenges.
High adaptability to sudden changes, shifting priorities, and evolving business processes. Strong collaboration skills to work effectively with planners, QA, SMEs, and leadership.
Strong flexibility, with availability to work overtime as required, and the ability to adapt to different operational workflows based on the needs of the client, account, and team.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
