Role Overview
The purpose of this role is to ensure the effective management of inventory and supply chain operations to support end customer performance and satisfaction. By monitoring product levels, analyzing data, and collaborating with both clients and internal teams, the position safeguards seamless delivery, minimizes operational disruptions, and responds effectively to dynamic business needs.
Key Responsibilities
Monitor and manage inventory levels to ensure customers have sufficient product to meet their needs.
Improve Pre-Ship Service Levels by ensuring item availability without compromising inventory turns or capital utilization.
Communicate effectively and professionally with client managers and internal personnel to address supply chain issues, escalations, and urgent situations.
Analyze data and generate reports using Excel to track inventory, forecast demand, and identify trends.
Collaborate with internal teams to develop and implement strategies for optimizing supply chain processes across different workflows.
Demonstrate emotional intelligence and sound judgment when managing customer expectations, escalations, and crisis situations.
Troubleshoot and resolve supply chain disruptions through proactive problem-solving and crisis management to minimize impact on operations.
Adapt quickly to sudden changes in priorities, volume fluctuations, or process updates within the account.
Provide timely updates, leadership support, and clear communication to ensure seamless product delivery and inventory management.
Adhere to and support Quality Assurance (QA) controls, including secondary checks and process checklists for high‑risk scenarios.
Maintain flexibility and availability to support overtime or extended coverage when business needs require it.
Participate in root cause analysis (RCA) for recurring errors and contribute to continuous process improvement.
Maintain strict compliance with process maps, SOPs, and change updates to prevent process drift.
Support training, knowledge transfer, and cross‑functional alignment by providing feedback on process gaps or unclear instructions.
Requirements
High school graduate and/or currently enrolled in a university program, preferably in Supply Chain Management, Business Administration, or a related field.
Strong English proficiency (minimum B2+), with the ability to communicate clearly, effectively, and professionally in both written and verbal formats as required.
Intermediate proficiency in Microsoft Excel.
Proficiency in Microsoft Office Suite.
Familiarity with data analytics tools such as Power BI and Tableau is a plus.
Ability to work effectively in a hybrid work environment and across multiple processes within the account, including attending the office once per week, with this on-site day subject to change based on client, account
Prior experience in inventory management, including tracking, analysis, and control of stock levels, is highly preferred.
Skills
Strong attention to detail with a high level of accuracy, high attention to documentation accuracy, and system traceability.
Demonstrated critical thinking, decision-making, and problem-solving abilities.
Emotional intelligence with the ability to manage pressure, conflicts, and customer expectations professionally.
Crisis management skills with a proactive and solutions-oriented mindset.
Leadership skills, including ownership, accountability, and the ability to guide stakeholders through challenges.
High adaptability to sudden changes, shifting priorities, and evolving business processes. Strong collaboration skills to work effectively with planners, QA, SMEs, and leadership.
Strong flexibility, with availability to work overtime as required, and the ability to adapt to different operational workflows based on the needs of the client, account, and team.
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
