Role Overview
The purpose of this role is to ensure the effective management of inventory and supply chain operations to support end customer performance and satisfaction. By monitoring product levels, analyzing data, and collaborating with both clients and internal teams, the position safeguards seamless delivery, minimizes operational disruptions, and responds effectively to dynamic business needs.
Key Responsibilities
Monitor and manage inventory levels to ensure customers have sufficient product to meet their needs.
Improve Pre-Ship Service Levels by ensuring item availability without compromising inventory turns or capital utilization.
Communicate effectively and professionally with client managers and internal personnel to address supply chain issues, escalations, and urgent situations.
Analyze data and generate reports using Excel to track inventory, forecast demand, and identify trends.
Collaborate with internal teams to develop and implement strategies for optimizing supply chain processes across different workflows.
Demonstrate emotional intelligence and sound judgment when managing customer expectations, escalations, and crisis situations.
Troubleshoot and resolve supply chain disruptions through proactive problem-solving and crisis management to minimize impact on operations.
Adapt quickly to sudden changes in priorities, volume fluctuations, or process updates within the account.
Provide timely updates, leadership support, and clear communication to ensure seamless product delivery and inventory management.
Adhere to and support Quality Assurance (QA) controls, including secondary checks and process checklists for high‑risk scenarios.
Maintain flexibility and availability to support overtime or extended coverage when business needs require it.
Participate in root cause analysis (RCA) for recurring errors and contribute to continuous process improvement.
Maintain strict compliance with process maps, SOPs, and change updates to prevent process drift.
Support training, knowledge transfer, and cross‑functional alignment by providing feedback on process gaps or unclear instructions.
Requirements
High school graduate and/or currently enrolled in a university program, preferably in Supply Chain Management, Business Administration, or a related field.
Strong English proficiency (minimum B2+), with the ability to communicate clearly, effectively, and professionally in both written and verbal formats as required.
Intermediate proficiency in Microsoft Excel.
Proficiency in Microsoft Office Suite.
Familiarity with data analytics tools such as Power BI and Tableau is a plus.
Ability to work effectively in a hybrid work environment and across multiple processes within the account, including attending the office once per week, with this on-site day subject to change based on client, account
Prior experience in inventory management, including tracking, analysis, and control of stock levels, is highly preferred.
Skills
Strong attention to detail with a high level of accuracy, high attention to documentation accuracy, and system traceability.
Demonstrated critical thinking, decision-making, and problem-solving abilities.
Emotional intelligence with the ability to manage pressure, conflicts, and customer expectations professionally.
Crisis management skills with a proactive and solutions-oriented mindset.
Leadership skills, including ownership, accountability, and the ability to guide stakeholders through challenges.
High adaptability to sudden changes, shifting priorities, and evolving business processes. Strong collaboration skills to work effectively with planners, QA, SMEs, and leadership.
Strong flexibility, with availability to work overtime as required, and the ability to adapt to different operational workflows based on the needs of the client, account, and team.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.