About the Role
As an IT Desktop Engineer, you will make an impact by being the first line of IT support and the on-the-ground technical expert for Cognizant’s internal business teams across New Zealand. You will be a valued member of the APAC IT team, working collaboratively with offshore IT teams, third-party vendors, and senior stakeholders to ensure seamless technology operations at every level — from the end-user desktop to the server room.
This is a hands-on, high-visibility role where you’ll own IT issues end-to-end, champion service excellence, and act as the trusted technology partner for your location.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is a full-time onsite position based at a Cognizant or client office in New Zealand.
In This Role, You Will:
- Act as the on-site Technical SME and single point of contact for all IT issues at your location, managing incidents and service requests end-to-end via ServiceNow, and ensuring SLAs are consistently met.
- Provide break/fix technical support across a broad range of end-user computing technologies, including Windows and macOS laptops, monitors, mobile phones, printers, and video conferencing systems.
- Deliver physical hands-and-feet support including IT asset lifecycle management, storeroom inventory, server room racking/unmounting, and ensuring IT-critical spaces meet EHS audit standards.
- Act as the primary liaison for third-party vendors and coordinate with offshore network and server teams to report infrastructure outages and provide on-site remediation support, including occasional off-hours response for critical incidents.
- Manage and prevent IT escalations across New Zealand locations, coordinate video conference meeting room support, and proactively identify opportunities to improve service quality and end-user experience.
What You Need to Be Considered
- Advanced knowledge of Windows and macOS operating systems, including OS imaging/deployment and endpoint compliance tooling (Active Directory, SCCM, DLP, Bitlocker/MBAM, Cisco AMP, Nexthink, Avecto).
- Strong technical support experience across desktop and laptop hardware and software, with the ability to troubleshoot Microsoft 365, Outlook/Exchange issues, and application software on both Windows and Mac.
- Good understanding of LAN/WAN networking fundamentals, TCP/IP, HTTP/HTTPS, file sharing, physical cable patching (voice and data), and MFP/print server configuration.
- Demonstrated experience in IT asset lifecycle management, ITIL best practices, and use of IT service management platforms (experience with ServiceNow highly regarded).
- Excellent communication and interpersonal skills with a proven ability to deliver VIP-level support, manage vendor relationships, and engage confidently with both technical and non-technical stakeholders.
These Will Help You Stand Out
- Hands-on experience with Active Directory, Azure AD (AAD), and Microsoft Intune for endpoint management and identity administration.
- Familiarity with JAMF for macOS device management in an enterprise environment.
- Working knowledge of Cisco networking or Cisco video conferencing/VNET technologies.
- Experience supporting data centre environments, including rack-and-stack of server and network equipment.
- Prior experience in a multi-site or regional IT support role, particularly across APAC locations.
Ready to Apply?
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。