About the Role
As an IT Desktop Engineer, you will make an impact by being the first line of IT support and the on-the-ground technical expert for Cognizant’s internal business teams across New Zealand. You will be a valued member of the APAC IT team, working collaboratively with offshore IT teams, third-party vendors, and senior stakeholders to ensure seamless technology operations at every level — from the end-user desktop to the server room.
This is a hands-on, high-visibility role where you’ll own IT issues end-to-end, champion service excellence, and act as the trusted technology partner for your location.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is a full-time onsite position based at a Cognizant or client office in New Zealand.
In This Role, You Will:
- Act as the on-site Technical SME and single point of contact for all IT issues at your location, managing incidents and service requests end-to-end via ServiceNow, and ensuring SLAs are consistently met.
- Provide break/fix technical support across a broad range of end-user computing technologies, including Windows and macOS laptops, monitors, mobile phones, printers, and video conferencing systems.
- Deliver physical hands-and-feet support including IT asset lifecycle management, storeroom inventory, server room racking/unmounting, and ensuring IT-critical spaces meet EHS audit standards.
- Act as the primary liaison for third-party vendors and coordinate with offshore network and server teams to report infrastructure outages and provide on-site remediation support, including occasional off-hours response for critical incidents.
- Manage and prevent IT escalations across New Zealand locations, coordinate video conference meeting room support, and proactively identify opportunities to improve service quality and end-user experience.
What You Need to Be Considered
- Advanced knowledge of Windows and macOS operating systems, including OS imaging/deployment and endpoint compliance tooling (Active Directory, SCCM, DLP, Bitlocker/MBAM, Cisco AMP, Nexthink, Avecto).
- Strong technical support experience across desktop and laptop hardware and software, with the ability to troubleshoot Microsoft 365, Outlook/Exchange issues, and application software on both Windows and Mac.
- Good understanding of LAN/WAN networking fundamentals, TCP/IP, HTTP/HTTPS, file sharing, physical cable patching (voice and data), and MFP/print server configuration.
- Demonstrated experience in IT asset lifecycle management, ITIL best practices, and use of IT service management platforms (experience with ServiceNow highly regarded).
- Excellent communication and interpersonal skills with a proven ability to deliver VIP-level support, manage vendor relationships, and engage confidently with both technical and non-technical stakeholders.
These Will Help You Stand Out
- Hands-on experience with Active Directory, Azure AD (AAD), and Microsoft Intune for endpoint management and identity administration.
- Familiarity with JAMF for macOS device management in an enterprise environment.
- Working knowledge of Cisco networking or Cisco video conferencing/VNET technologies.
- Experience supporting data centre environments, including rack-and-stack of server and network equipment.
- Prior experience in a multi-site or regional IT support role, particularly across APAC locations.
Ready to Apply?
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.