Proactive Servicing / DEX Advisory Lead (Nexthink + AI-driven IT Operations)
Location: Phoenix, AZ (Hybrid 3 days in office)
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
We are seeking a highly experienced Nexthink / Digital Employee Experience (DEX) Consultant to lead EUC transformation initiatives and enable proactive, data-driven IT operations.
This role will focus on leveraging Nexthink (Infinity platform preferred), endpoint telemetry, and automation to enhance end-user experience, optimize IT service delivery, and drive predictive support models.
Key Responsibilities
Lead implementation and optimization of Nexthink platform (Infinity preferred)
Drive Digital Employee Experience (DEX) initiatives using endpoint analytics
Analyze telemetry data to identify issues and improve user experience
Enable proactive and predictive IT operations using data insights
Integrate Nexthink with ServiceNow (Incident, Problem, Change, CMDB)
Develop automation scripts (PowerShell/Python) for remediation and self-healing
Build dashboards, KPIs, and reporting frameworks
Support AIOps and GenAI use cases in IT support environments
Participate in EUC transformation programs and operating model design
Provide advisory and consulting support to business and IT stakeholders
Required Qualifications
Strong hands-on experience with Nexthink (Infinity platform preferred)
Deep understanding of:
Digital Employee Experience (DEX)
Endpoint telemetry and analytics
Experience in proactive/predictive IT operations
Strong knowledge of ServiceNow and ITIL processes
Scripting experience with PowerShell and/or Python
Exposure to:
AIOps platforms
Predictive analytics
GenAI in IT operations
Strong analytical and data interpretation skills
Experience Requirements
10–15+ years in IT Operations / EUC / Service Management
3–5+ years in DEX / Nexthink / EUC transformation
Experience in consulting, advisory, or operating model design
Applications will be accepted until 6/12/2026
The annual salary for this position is between $73,350 $114,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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