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Proactive Servicing / DEX Advisory Lead (Nexthink + AI-driven IT Operations)

00069011861

Proactive Servicing / DEX Advisory Lead (Nexthink + AI-driven IT Operations)

Location: Phoenix, AZ (Hybrid 3 days in office)

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are seeking a highly experienced Nexthink / Digital Employee Experience (DEX) Consultant to lead EUC transformation initiatives and enable proactive, data-driven IT operations.

This role will focus on leveraging Nexthink (Infinity platform preferred), endpoint telemetry, and automation to enhance end-user experience, optimize IT service delivery, and drive predictive support models.

Key Responsibilities

  • Lead implementation and optimization of Nexthink platform (Infinity preferred)

  • Drive Digital Employee Experience (DEX) initiatives using endpoint analytics

  • Analyze telemetry data to identify issues and improve user experience

  • Enable proactive and predictive IT operations using data insights

  • Integrate Nexthink with ServiceNow (Incident, Problem, Change, CMDB)

  • Develop automation scripts (PowerShell/Python) for remediation and self-healing

  • Build dashboards, KPIs, and reporting frameworks

  • Support AIOps and GenAI use cases in IT support environments

  • Participate in EUC transformation programs and operating model design

  • Provide advisory and consulting support to business and IT stakeholders

Required Qualifications

  • Strong hands-on experience with Nexthink (Infinity platform preferred)

  • Deep understanding of:

    • Digital Employee Experience (DEX)

    • Endpoint telemetry and analytics

  • Experience in proactive/predictive IT operations

  • Strong knowledge of ServiceNow and ITIL processes

  • Scripting experience with PowerShell and/or Python

  • Exposure to:

    • AIOps platforms

    • Predictive analytics

    • GenAI in IT operations

  • Strong analytical and data interpretation skills

Experience Requirements

  • 10–15+ years in IT Operations / EUC / Service Management

  • 3–5+ years in DEX / Nexthink / EUC transformation

  • Experience in consulting, advisory, or operating model design

Applications will be accepted until 6/12/2026

The annual salary for this position is between $73,350 $114,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contribution

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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