Role: MIS Analyst / Reporting Specialist
(Supporting a Global Networking & Digital Infrastructure Leader)
About the Role
We are hiring an experienced MIS Analyst to support one of our global Fortune 100 technology clients, known for its leadership in networking, security, and digital transformation.
This role will play a critical part in a high-availability, 24x7 service delivery environment, enabling data-driven decision-making through real-time reporting, analytics, and operational insights. You will collaborate with global stakeholders across operations, engineering, and business teams to drive performance, efficiency, and service excellence at scale.
Key Responsibilities
- Design, develop, and deliver daily, weekly, and monthly operational dashboards and reports
- Perform deep-dive analysis on operational data to identify trends, anomalies, and improvement opportunities
- Build and maintain advanced reporting solutions using Excel, Power BI, and visualization tools
- Ensure data quality, accuracy, and governance, with strict adherence to reporting timelines
- Provide actionable insights to leadership to drive decision-making in a dynamic operational setup
- Monitor and report key metrics including SLAs, KPIs, productivity, and resource utilization
- Collaborate with global cross-functional teams to standardize and enhance reporting frameworks
- Support real-time operational reporting needs in a 24x7 environment (rotational shifts)
Required Skills
- Strong analytical mindset with ability to translate data into meaningful insights
- Advanced expertise in Microsoft Excel (Pivot Tables, XLOOKUP, Macros, Dashboards)
- Experience with Power BI / Tableau for interactive dashboarding and visualization
- Familiarity with enterprise tools like ServiceNow, Salesforce, or JIRA
- Strong attention to detail with focus on data validation and reporting accuracy
- Excellent communication skills with experience working with global stakeholders
- Ability to manage multiple priorities in a fast-paced, high-demand environment
- Flexibility to work in a 24x7 operational model
Preferred Qualifications
- Bachelor’s degree in Engineering, Computer Science, Business, or related field
- 5+ years of experience in MIS, reporting, or operations analytics
- Exposure to Google Data Studio / Looker or similar tools
- Experience in IT Operations, Networking, Managed Services, or Infrastructure environments
Key Competencies
- Data Analysis & Advanced Reporting
- Dashboarding & Visualization
- SLA / KPI Management
- Problem Solving & Critical Thinking
- Attention to Detail
- Stakeholder Management
- Time & Priority Management
Why This Opportunity
- Work with a globally recognized leader in networking and enterprise technology
- Exposure to large-scale, mission-critical operations supporting global customers
- Opportunity to collaborate with high-performing global teams across regions
- Gain experience in data-driven decision-making for complex service environments
- Fast-paced environment offering learning, ownership, and career growth
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
