Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
About the role
As an AMS Lead, you will make an impact by serving as the primary liaison between business users, Primo IT, and XTEL support to ensure seamless operation of Revenue Growth Management (RGM) and Trade Promotion systems. You will be a valued member of our delivery team, working collaboratively with stakeholders across IT, business operations, and vendor support.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:
• Serve as primary liaison among business users, Primo IT, and XTEL support to ensure alignment and issue resolution.
• Run support reviews including weekly updates, monthly service reviews, and quarterly business reviews (QBRs).
• Communicate maintenance windows, upgrades, and data-load schedules proactively to all relevant stakeholders.
• Manage expectations for P1/P2 incidents with timely and accurate status updates.
• Coordinate with Primo IT/ETL and middleware owners to identify and resolve upstream data issues.
• Validate outputs including KPIs, metrics, and system recommendations to ensure accuracy and integrity.
• Manage monthly refreshes in Primo/XTEL and resolve issues as they arise.
• Lead root cause analysis (RCA) for recurring and high-severity issues; share findings with stakeholders and drive problem management efforts.
• Drive workarounds, permanent fixes, and related change requests to improve system reliability.
• Escalate to the XTEL PMO as needed, partnering on analysis and root cause investigations.
What you need to have to be considered
• XTEL RGM expertise: Strong functional and technical knowledge with configuration capability; candidates with experience in other RGM platforms will also be considered.
• Data integration: ETL and interface understanding, including data lake to XTEL integration monitoring.
• SAP S/4HANA: Knowledge of pricing/sales and customer/material master data as it relates to RGM flows.
• SQL/databases: Ability to diagnose data issues, validate loads, and reconcile outputs.
• Trade Promotion data structures, views, and pipeline familiarity.
These will help you stand out
• Python stack proficiency: Pandas, PySpark/Spark, and matplotlib.
• Azure DevOps experience: Boards, Pipelines, and Repos.
• Familiarity with Jupyter Notebook and basic machine learning concepts.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
