Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
About the role
As an AMS Lead, you will make an impact by serving as the primary liaison between business users, Primo IT, and XTEL support to ensure seamless operation of Revenue Growth Management (RGM) and Trade Promotion systems. You will be a valued member of our delivery team, working collaboratively with stakeholders across IT, business operations, and vendor support.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:
• Serve as primary liaison among business users, Primo IT, and XTEL support to ensure alignment and issue resolution.
• Run support reviews including weekly updates, monthly service reviews, and quarterly business reviews (QBRs).
• Communicate maintenance windows, upgrades, and data-load schedules proactively to all relevant stakeholders.
• Manage expectations for P1/P2 incidents with timely and accurate status updates.
• Coordinate with Primo IT/ETL and middleware owners to identify and resolve upstream data issues.
• Validate outputs including KPIs, metrics, and system recommendations to ensure accuracy and integrity.
• Manage monthly refreshes in Primo/XTEL and resolve issues as they arise.
• Lead root cause analysis (RCA) for recurring and high-severity issues; share findings with stakeholders and drive problem management efforts.
• Drive workarounds, permanent fixes, and related change requests to improve system reliability.
• Escalate to the XTEL PMO as needed, partnering on analysis and root cause investigations.
What you need to have to be considered
• XTEL RGM expertise: Strong functional and technical knowledge with configuration capability; candidates with experience in other RGM platforms will also be considered.
• Data integration: ETL and interface understanding, including data lake to XTEL integration monitoring.
• SAP S/4HANA: Knowledge of pricing/sales and customer/material master data as it relates to RGM flows.
• SQL/databases: Ability to diagnose data issues, validate loads, and reconcile outputs.
• Trade Promotion data structures, views, and pipeline familiarity.
These will help you stand out
• Python stack proficiency: Pandas, PySpark/Spark, and matplotlib.
• Azure DevOps experience: Boards, Pipelines, and Repos.
• Familiarity with Jupyter Notebook and basic machine learning concepts.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
