Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
About the role
As an AMS Lead, you will make an impact by serving as the primary liaison between business users, Primo IT, and XTEL support to ensure seamless operation of Revenue Growth Management (RGM) and Trade Promotion systems. You will be a valued member of our delivery team, working collaboratively with stakeholders across IT, business operations, and vendor support.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
In this role, you will:
• Serve as primary liaison among business users, Primo IT, and XTEL support to ensure alignment and issue resolution.
• Run support reviews including weekly updates, monthly service reviews, and quarterly business reviews (QBRs).
• Communicate maintenance windows, upgrades, and data-load schedules proactively to all relevant stakeholders.
• Manage expectations for P1/P2 incidents with timely and accurate status updates.
• Coordinate with Primo IT/ETL and middleware owners to identify and resolve upstream data issues.
• Validate outputs including KPIs, metrics, and system recommendations to ensure accuracy and integrity.
• Manage monthly refreshes in Primo/XTEL and resolve issues as they arise.
• Lead root cause analysis (RCA) for recurring and high-severity issues; share findings with stakeholders and drive problem management efforts.
• Drive workarounds, permanent fixes, and related change requests to improve system reliability.
• Escalate to the XTEL PMO as needed, partnering on analysis and root cause investigations.
What you need to have to be considered
• XTEL RGM expertise: Strong functional and technical knowledge with configuration capability; candidates with experience in other RGM platforms will also be considered.
• Data integration: ETL and interface understanding, including data lake to XTEL integration monitoring.
• SAP S/4HANA: Knowledge of pricing/sales and customer/material master data as it relates to RGM flows.
• SQL/databases: Ability to diagnose data issues, validate loads, and reconcile outputs.
• Trade Promotion data structures, views, and pipeline familiarity.
These will help you stand out
• Python stack proficiency: Pandas, PySpark/Spark, and matplotlib.
• Azure DevOps experience: Boards, Pipelines, and Repos.
• Familiarity with Jupyter Notebook and basic machine learning concepts.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
