Job Description - Site Reliability Engineer (SRE) Support
Role: Site Reliability Engineer (SRE) - Production Support
Experience: 6 to 13 Years
Location: Bangalore
Work Model: 5 Days Work from Office (Mandatory)
Shift: 12:00 PM to 10:00 PM
Role Overview
We are seeking an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications and cloud infrastructure. The ideal candidate should possess strong expertise in Azure Cloud, Java application support, Linux administration, Incident Management, Observability, Dynatrace, Splunk, and Root Cause Analysis (RCA). This is a hands-on production support role focused on ensuring platform reliability, availability, and operational excellence.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and services.
- Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.
- Manage and resolve production incidents within defined SLA timelines.
- Lead incident triaging, troubleshooting, and coordination with cross-functional teams during major incidents.
- Perform detailed Root Cause Analysis (RCA) and implement preventive actions to avoid recurring issues.
- Support Java-based applications running on Azure cloud environments.
- Analyze application logs, system logs, and performance metrics to identify issues proactively.
- Work closely with development, infrastructure, and business teams to ensure service stability.
- Drive continuous improvements in monitoring, alerting, automation, and operational processes.
- Participate in deployment validations, release support, and change activities.
- Create and maintain support documentation, runbooks, and operational procedures.
Mandatory Skills
Site Reliability Engineering (SRE)
- Incident Management
- Problem Management
- Root Cause Analysis (RCA)
- Service Reliability and Availability Management
Cloud
- Microsoft Azure
- Azure Infrastructure and Services
- Cloud Operations & Support
Application Support
- Java Application Support
- Performance Analysis and Troubleshooting
- Production Support
Linux
- Linux Administration
- System Monitoring and Troubleshooting
Monitoring & Observability
- Dynatrace
- Splunk
- Observability Tools
- Application Performance Monitoring (APM)
- Log Monitoring and Analysis
- Alert Management
Preferred Skills
- Shell Scripting / Python Scripting
- ITIL Processes
- DevOps and CI/CD Concepts
- Kubernetes and Container Technologies
- Automation and Operational Excellence Practices
Desired Candidate Profile
- Strong experience in Production Support / SRE environment.
- Hands-on expertise in managing critical production incidents.
- Excellent troubleshooting and analytical skills.
- Ability to work effectively in a shift-based support model.
- Strong communication and stakeholder management skills.
- Experience supporting high-availability enterprise applications.
Qualification
- Bachelor's Degree or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.
Summary
Experience: 6-13 Years
Location: Bangalore
Shift Timing: 12 PM - 10 PM
Work Model: 5 Days Work from Office
Role Type: Production Support / Site Reliability Engineering (SRE)
Primary Skills: Azure, Java Support, Linux, Dynatrace, Splunk, Incident Management, Observability, RCA, Production Support.
#LI-AS7
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
