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Site Reliability Engineer (SRE) Support

00070442171

Job Description - Site Reliability Engineer (SRE) Support

Role: Site Reliability Engineer (SRE) - Production Support
Experience: 6 to 13 Years
Location: Bangalore
Work Model: 5 Days Work from Office (Mandatory)
Shift: 12:00 PM to 10:00 PM

Role Overview

We are seeking an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications and cloud infrastructure. The ideal candidate should possess strong expertise in Azure Cloud, Java application support, Linux administration, Incident Management, Observability, Dynatrace, Splunk, and Root Cause Analysis (RCA). This is a hands-on production support role focused on ensuring platform reliability, availability, and operational excellence.

Key Responsibilities

  • Provide L2/L3 production support for enterprise applications and services.
  • Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.
  • Manage and resolve production incidents within defined SLA timelines.
  • Lead incident triaging, troubleshooting, and coordination with cross-functional teams during major incidents.
  • Perform detailed Root Cause Analysis (RCA) and implement preventive actions to avoid recurring issues.
  • Support Java-based applications running on Azure cloud environments.
  • Analyze application logs, system logs, and performance metrics to identify issues proactively.
  • Work closely with development, infrastructure, and business teams to ensure service stability.
  • Drive continuous improvements in monitoring, alerting, automation, and operational processes.
  • Participate in deployment validations, release support, and change activities.
  • Create and maintain support documentation, runbooks, and operational procedures.

Mandatory Skills

Site Reliability Engineering (SRE)

  • Incident Management
  • Problem Management
  • Root Cause Analysis (RCA)
  • Service Reliability and Availability Management

Cloud

  • Microsoft Azure
  • Azure Infrastructure and Services
  • Cloud Operations & Support

Application Support

  • Java Application Support
  • Performance Analysis and Troubleshooting
  • Production Support

Linux

  • Linux Administration
  • System Monitoring and Troubleshooting

Monitoring & Observability

  • Dynatrace
  • Splunk
  • Observability Tools
  • Application Performance Monitoring (APM)
  • Log Monitoring and Analysis
  • Alert Management

Preferred Skills

  • Shell Scripting / Python Scripting
  • ITIL Processes
  • DevOps and CI/CD Concepts
  • Kubernetes and Container Technologies
  • Automation and Operational Excellence Practices

Desired Candidate Profile

  • Strong experience in Production Support / SRE environment.
  • Hands-on expertise in managing critical production incidents.
  • Excellent troubleshooting and analytical skills.
  • Ability to work effectively in a shift-based support model.
  • Strong communication and stakeholder management skills.
  • Experience supporting high-availability enterprise applications.

Qualification

  • Bachelor's Degree or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.

Summary

Experience: 6-13 Years
Location: Bangalore
Shift Timing: 12 PM - 10 PM
Work Model: 5 Days Work from Office
Role Type: Production Support / Site Reliability Engineering (SRE)
Primary Skills: Azure, Java Support, Linux, Dynatrace, Splunk, Incident Management, Observability, RCA, Production Support.

#LI-AS7

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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