Job Description - Site Reliability Engineer (SRE) Support
Role: Site Reliability Engineer (SRE) - Production Support
Experience: 6 to 13 Years
Location: Bangalore
Work Model: 5 Days Work from Office (Mandatory)
Shift: 12:00 PM to 10:00 PM
Role Overview
We are seeking an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications and cloud infrastructure. The ideal candidate should possess strong expertise in Azure Cloud, Java application support, Linux administration, Incident Management, Observability, Dynatrace, Splunk, and Root Cause Analysis (RCA). This is a hands-on production support role focused on ensuring platform reliability, availability, and operational excellence.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and services.
- Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.
- Manage and resolve production incidents within defined SLA timelines.
- Lead incident triaging, troubleshooting, and coordination with cross-functional teams during major incidents.
- Perform detailed Root Cause Analysis (RCA) and implement preventive actions to avoid recurring issues.
- Support Java-based applications running on Azure cloud environments.
- Analyze application logs, system logs, and performance metrics to identify issues proactively.
- Work closely with development, infrastructure, and business teams to ensure service stability.
- Drive continuous improvements in monitoring, alerting, automation, and operational processes.
- Participate in deployment validations, release support, and change activities.
- Create and maintain support documentation, runbooks, and operational procedures.
Mandatory Skills
Site Reliability Engineering (SRE)
- Incident Management
- Problem Management
- Root Cause Analysis (RCA)
- Service Reliability and Availability Management
Cloud
- Microsoft Azure
- Azure Infrastructure and Services
- Cloud Operations & Support
Application Support
- Java Application Support
- Performance Analysis and Troubleshooting
- Production Support
Linux
- Linux Administration
- System Monitoring and Troubleshooting
Monitoring & Observability
- Dynatrace
- Splunk
- Observability Tools
- Application Performance Monitoring (APM)
- Log Monitoring and Analysis
- Alert Management
Preferred Skills
- Shell Scripting / Python Scripting
- ITIL Processes
- DevOps and CI/CD Concepts
- Kubernetes and Container Technologies
- Automation and Operational Excellence Practices
Desired Candidate Profile
- Strong experience in Production Support / SRE environment.
- Hands-on expertise in managing critical production incidents.
- Excellent troubleshooting and analytical skills.
- Ability to work effectively in a shift-based support model.
- Strong communication and stakeholder management skills.
- Experience supporting high-availability enterprise applications.
Qualification
- Bachelor's Degree or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline.
Summary
Experience: 6-13 Years
Location: Bangalore
Shift Timing: 12 PM - 10 PM
Work Model: 5 Days Work from Office
Role Type: Production Support / Site Reliability Engineering (SRE)
Primary Skills: Azure, Java Support, Linux, Dynatrace, Splunk, Incident Management, Observability, RCA, Production Support.
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About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
