About the role
As a Technical Analyst, you will make an impact by ensuring the stability, availability, and performance of critical enterprise applications. You will provide production support, manage incident and change processes, and collaborate with cross-functional teams to resolve issues and drive continuous service improvements. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will
• Provide Level 2 production support for enterprise applications, ensuring high availability and operational stability.
• Monitor application performance, perform initial troubleshooting, and help resolve production incidents within established SLA commitments.
• Manage and support ITSM processes, including Incident Management, Change Management, and Knowledge Management activities.
• Execute, monitor, and troubleshoot batch jobs using ZEKE Scheduler or equivalent enterprise scheduling tools.
• Perform root cause analysis for recurring issues and coordinate with Level 3 support and application teams to implement long-term resolutions.
• Support production deployments, change implementations, and post-release validation activities.
• Participate in Disaster Recovery planning, execution, testing, and recovery efforts to ensure business continuity.
• Develop and maintain operational runbooks, standard operating procedures (SOPs), and knowledge articles.
• Collaborate with infrastructure, application development, and business teams during major incidents and service restoration activities.
• Proactively identify opportunities to improve operational efficiency, monitoring, and support processes.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 4 days a week in a client or Cognizant office in Mississauga, ON.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 2+ years of experience supporting IBM Mainframe applications in a production environment.
• 2+ years of experience working with ZEKE Scheduler or comparable enterprise workload automation tools.
• Hands-on experience with ITSM processes, including Incident, Change, and Problem Management.
• Proficiency in SQL for data analysis, troubleshooting, and production support activities.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve production issues efficiently.
• Excellent communication and collaboration skills with the ability to work effectively across technical and business teams.
These will help you stand out
• Experience supporting high-volume, business-critical applications in a 24x7 production environment.
• Experience in financial services, insurance, or other highly regulated enterprise environments.
• Familiarity with disaster recovery, batch processing, and enterprise scheduling environments.
• Ability to manage multiple priorities in a fast-paced support environment.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $52,500.00 – 61,500.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
