About the role
As a Technical Analyst, you will make an impact by ensuring the stability, availability, and performance of critical enterprise applications. You will provide production support, manage incident and change processes, and collaborate with cross-functional teams to resolve issues and drive continuous service improvements. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will
• Provide Level 2 production support for enterprise applications, ensuring high availability and operational stability.
• Monitor application performance, perform initial troubleshooting, and help resolve production incidents within established SLA commitments.
• Manage and support ITSM processes, including Incident Management, Change Management, and Knowledge Management activities.
• Execute, monitor, and troubleshoot batch jobs using ZEKE Scheduler or equivalent enterprise scheduling tools.
• Perform root cause analysis for recurring issues and coordinate with Level 3 support and application teams to implement long-term resolutions.
• Support production deployments, change implementations, and post-release validation activities.
• Participate in Disaster Recovery planning, execution, testing, and recovery efforts to ensure business continuity.
• Develop and maintain operational runbooks, standard operating procedures (SOPs), and knowledge articles.
• Collaborate with infrastructure, application development, and business teams during major incidents and service restoration activities.
• Proactively identify opportunities to improve operational efficiency, monitoring, and support processes.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 4 days a week in a client or Cognizant office in Mississauga, ON.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 2+ years of experience supporting IBM Mainframe applications in a production environment.
• 2+ years of experience working with ZEKE Scheduler or comparable enterprise workload automation tools.
• Hands-on experience with ITSM processes, including Incident, Change, and Problem Management.
• Proficiency in SQL for data analysis, troubleshooting, and production support activities.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve production issues efficiently.
• Excellent communication and collaboration skills with the ability to work effectively across technical and business teams.
These will help you stand out
• Experience supporting high-volume, business-critical applications in a 24x7 production environment.
• Experience in financial services, insurance, or other highly regulated enterprise environments.
• Familiarity with disaster recovery, batch processing, and enterprise scheduling environments.
• Ability to manage multiple priorities in a fast-paced support environment.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $52,500.00 – 61,500.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
