About the role
As a Technical Analyst, you will make an impact by ensuring the stability, availability, and performance of critical enterprise applications. You will provide production support, manage incident and change processes, and collaborate with cross-functional teams to resolve issues and drive continuous service improvements. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will
• Provide Level 2 production support for enterprise applications, ensuring high availability and operational stability.
• Monitor application performance, perform initial troubleshooting, and help resolve production incidents within established SLA commitments.
• Manage and support ITSM processes, including Incident Management, Change Management, and Knowledge Management activities.
• Execute, monitor, and troubleshoot batch jobs using ZEKE Scheduler or equivalent enterprise scheduling tools.
• Perform root cause analysis for recurring issues and coordinate with Level 3 support and application teams to implement long-term resolutions.
• Support production deployments, change implementations, and post-release validation activities.
• Participate in Disaster Recovery planning, execution, testing, and recovery efforts to ensure business continuity.
• Develop and maintain operational runbooks, standard operating procedures (SOPs), and knowledge articles.
• Collaborate with infrastructure, application development, and business teams during major incidents and service restoration activities.
• Proactively identify opportunities to improve operational efficiency, monitoring, and support processes.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 4 days a week in a client or Cognizant office in Mississauga, ON.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 2+ years of experience supporting IBM Mainframe applications in a production environment.
• 2+ years of experience working with ZEKE Scheduler or comparable enterprise workload automation tools.
• Hands-on experience with ITSM processes, including Incident, Change, and Problem Management.
• Proficiency in SQL for data analysis, troubleshooting, and production support activities.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve production issues efficiently.
• Excellent communication and collaboration skills with the ability to work effectively across technical and business teams.
These will help you stand out
• Experience supporting high-volume, business-critical applications in a 24x7 production environment.
• Experience in financial services, insurance, or other highly regulated enterprise environments.
• Familiarity with disaster recovery, batch processing, and enterprise scheduling environments.
• Ability to manage multiple priorities in a fast-paced support environment.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $52,500.00 – 61,500.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
