Job Summary
This hybrid night shift role focuses on specialized order management using SAP TM Order Management and Order Management Trading for global logistics operations. The subject matter expert ensures accurate order execution timely issue resolution and compliant documentation in a voice based environment supporting reliable transportation flows and enhancing customer satisfaction while aligning with company standards.
Responsibilities
Manage end to end order life cycle in SAP TM Order Management ensuring timely creation updating and closure of orders within defined service levels and quality standardsExecute order processing activities in a voice based environment responding to incoming calls and inquiries from internal teams and external partners with clear concise informationMonitor order status and transportation activities proactively identifying delays exceptions or data issues and coordinating swift resolution to protect delivery commitmentsValidate order data including shipment details pricing and contractual terms in Order Management and Trading modules ensuring accuracy completeness and compliance with organizational policiesCollaborate with logistics and transportation teams to align planned shipments with available capacity resolving scheduling conflicts and optimizing routes for operational efficiencyPerform regular checks on master data and transactional records in SAP systems detecting inconsistencies and initiating corrective actions to maintain reliable information for downstream processesSupport night shift operational continuity by handling escalations documenting recurring problems and sharing concise updates with daytime teams to enable smooth handoversApply transportation and logistics domain knowledge to interpret shipment requirements assess feasibility and suggest practical options that balance cost service and regulatory considerationsCommunicate clearly with stakeholders over voice channels providing status updates explaining process steps and guiding them through issue resolution while maintaining a professional and empathetic toneContribute to continuous improvement by capturing recurring order management pain points proposing enhancements to workflows and supporting testing of changes within SAP TMMaintain detailed activity logs and call records that trace each order touchpoint enabling audit readiness performance reporting and transparent traceability across the supply chainSupport adherence to company policies on data privacy compliance and risk management by following documented procedures for order handling documentation retention and incident reportingParticipate in hybrid work model routines balancing onsite collaboration with remote execution while maintaining consistent productivity and availability during assigned night shift hours
Qualifications
Demonstrate strong practical experience with SAP TM Order Management performing core tasks such as order entry tracking and closure while adhering to defined process controlsApply hands on exposure to Order Management Trading capabilities to manage complex order scenarios support pricing activities and coordinate transactional updates without errorsUtilize foundational knowledge of transportation management and logistics to interpret freight requirements select viable service options and understand basic routing and scheduling constraintsShow proficiency in voice based customer or stakeholder interaction using clear articulation active listening and structured questioning to resolve order related queries efficientlyExhibit solid analytical skills to review order data detect patterns underlying issues and propose targeted corrective actions that prevent recurrence and support continuous improvementMaintain consistent attention to detail when handling multiple orders in parallel ensuring data accuracy proper documentation and timely updates in SAP and related systemsAdapt effectively to hybrid work arrangements and night shift schedules managing personal productivity communication rhythms and collaboration practices suitable for global operations
Certifications Required
SAP Transportation Management certification or equivalent SAP Order Management credential preferred
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
