ITSM SNOW Consultant

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

We are seeking an ITSM SNOW Consultant optimizing ServiceNow ITSM ITOM and Performance Analytics solutions to enhance organizational efficiency. The candidate will work in a hybrid model ensuring seamless integration of systems and processes while driving innovation and operational excellence.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Design & Implement ServiceNow Solutions — Architect and deploy ITSM and ITOM modules to streamline IT service management processes and enhance infrastructure monitoring and automation.
• Build Performance Analytics Dashboards — Develop actionable dashboards and reports using ServiceNow Performance Analytics to support data-driven decision-making across teams.
• System Integration & Configuration Management — Ensure seamless integration of ServiceNow modules with existing enterprise systems, and conduct regular configuration assessments to identify and implement improvements.
• Stakeholder Collaboration & Requirements Gathering — Lead workshops with business units and cross-functional teams to gather requirements and translate them into scalable technical solutions.
• Troubleshoot & Resolve Technical Issues — Investigate and resolve complex ServiceNow incidents and technical problems to ensure minimal downtime and uninterrupted service delivery.
• Ensure Compliance & Security Standards — Oversee ServiceNow architecture for adherence to industry best practices, ensuring scalability, reliability, and security of all implemented solutions.
• Documentation & Knowledge Management — Maintain detailed records of architectural designs, workflows, and configurations to support knowledge sharing and future reference.
• Mentoring & Team Enablement — Train and guide team members on ServiceNow tools, techniques, and best practices to build broader organizational capability.

What you’ll need to succeed (required skills):

• Possess extensive hands-on experience with Possess in-depth knowledge of ServiceNow ITSM ITOM and Performance Analytics with hands-on experience in designing and implementing these modules.

• Demonstrate strong analytical skills to interpret data and create actionable insights using ServiceNow Performance Analytics.

• Have a solid understanding of IT infrastructure and its integration with ServiceNow solutions.

• Display expertise in ServiceNow architecture ensuring scalability and security of implemented solutions.

Compensation: We are offering an annual salary of $95,000-$114,000.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。

• コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
• 私たちは、より良い方法を夢見るだけでなく、それを実現します。
• 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
• あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。

私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。

コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。

免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。