Job Summary
Join our team as a Specialist in Insurance Claims focusing on Workers Compensation. With 2 to 4 years of experience you will provide exceptional customer service in a hybrid work model with rotational shifts. Proficiency in Spanish is essential for effective communication and delivering impactful solutions.
Responsibilities
- Handle and resolve customer inquiries related to Workers Compensation claims with professionalism and empathy.
- Ensure timely and accurate processing of claims adhering to company policies and regulatory requirements.
- Collaborate with internal teams to gather necessary documentation and information for claim resolution.
- Maintain detailed records of claim activities and communications in the companys database.
- Provide clear and concise updates to customers regarding the status of their claims.
- Analyze claim data to identify trends and recommend process improvements for enhanced efficiency.
- Support the development of customer-centric solutions to address unique claim scenarios.
- Utilize your Spanish language skills to communicate effectively with Spanish-speaking customers ensuring clarity and understanding.
- Participate in rotational shifts to ensure consistent service coverage and availability.
- Contribute to team meetings and discussions to share insights and best practices for claim handling.
- Stay updated on industry trends and changes in Workers Compensation regulations to ensure compliance.
- Assist in training and mentoring new team members to uphold service standards.
- Demonstrate a commitment to delivering high-quality service that aligns with the companys mission and values.
Qualifications
- Possess 2 to 4 years of experience in customer service with a focus on Workers Compensation claims.
- Exhibit strong communication skills both verbal and written with proficiency in Spanish.
- Showcase the ability to analyze and resolve complex claim issues effectively.
- Demonstrate familiarity with Workers Compensation regulations and processes.
- Bring a customer-first mindset ensuring satisfaction and resolution in every interaction.
- Display excellent organizational skills for managing multiple claims simultaneously.
- Have experience working in a hybrid work model and adapting to rotational shifts.
- Show proficiency in using claim management software and tools.
- Present a proactive approach to identifying and implementing process improvements.
- Exhibit a collaborative attitude working seamlessly with team members and stakeholders.
- Maintain a high level of attention to detail to ensure accuracy in claim handling.
- Demonstrate adaptability to changing priorities and customer needs.
- Uphold ethical standards and confidentiality in handling sensitive claim information.
Certifications Required
Certified Workers Compensation Professional (CWCP) Customer Service Excellence Certification
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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