Consulting Manager - Claims & Dispute Management Architect
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Business Architect – Claims & Dispute Management, you will make an impact by shaping and leading the business architecture and adoption of Agentic AI–enabled transformation across claims and dispute operations for banking and financial services clients. You will be a valued member of Cognizant Consulting’s Banking & Financial Services team and work collaboratively with client executives, operations leaders, technology teams, and regulatory stakeholders.
In this role, you will:
- Define and own the business architecture for AI-enabled claims and dispute management across the end-to-end value chain, from intake through resolution, recovery, and regulatory reporting.
- Design target operating models that embed Agentic AI capabilities into core workflows, balancing automation, risk controls, and human oversight.
- Lead business case development for AI initiatives, clearly articulating value, ROI, risk considerations, and strategic alignment for senior client leadership.
- Partner with business, technology, legal, and compliance stakeholders to translate regulatory requirements and operational constraints into actionable business designs.
- Identify and prioritize high-impact AI use cases across claims intake, dispute adjudication, fraud detection, customer communications, and recovery, ensuring strong business outcomes and adoption.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project or client needs. We will always be clear about role expectations.
What you must have to be considered
- 7-10 years of experience in Banking and Financial Services, with exposure to retail banking, cards, lending, or insurance.
- At least 5 years of hands-on experience in claims and dispute management operations or large-scale transformation initiatives.
- Proven experience leading AI, intelligent automation, or digital transformation programs with accountability for business outcomes.
- Strong expertise in business architecture, capability modeling, and target operating model design.
- Demonstrated ability to engage senior stakeholders, lead workshops, and influence decision-making across complex organizations.
These will help you succeed
- Deep understanding of regulatory frameworks impacting claims and disputes (e.g., CFPB, Regulation E, Regulation Z, or global equivalents).
- Experience translating regulatory, risk, and compliance requirements into AI-enabled operating models.
- Strong consulting skills, including executive communication, problem framing, and prioritization.
- Thought leadership mindset with the ability to educate clients on emerging AI capabilities and practical business applications.
Compensation
The annual salary for this position is expected to range from $110,000 – $129,500, depending on experience, qualifications, and location.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- 401(k) plan with company contributions
- Employee stock purchase plan
- Paid time off and paid holidays
- Paid parental leave and family support programs
- Learning, certification, and professional development opportunities
Post closing date
Applications will be accepted until 05/08/2026.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。