Consulting Manager - Claims & Dispute Management Architect
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Business Architect – Claims & Dispute Management, you will make an impact by shaping and leading the business architecture and adoption of Agentic AI–enabled transformation across claims and dispute operations for banking and financial services clients. You will be a valued member of Cognizant Consulting’s Banking & Financial Services team and work collaboratively with client executives, operations leaders, technology teams, and regulatory stakeholders.
In this role, you will:
- Define and own the business architecture for AI-enabled claims and dispute management across the end-to-end value chain, from intake through resolution, recovery, and regulatory reporting.
- Design target operating models that embed Agentic AI capabilities into core workflows, balancing automation, risk controls, and human oversight.
- Lead business case development for AI initiatives, clearly articulating value, ROI, risk considerations, and strategic alignment for senior client leadership.
- Partner with business, technology, legal, and compliance stakeholders to translate regulatory requirements and operational constraints into actionable business designs.
- Identify and prioritize high-impact AI use cases across claims intake, dispute adjudication, fraud detection, customer communications, and recovery, ensuring strong business outcomes and adoption.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project or client needs. We will always be clear about role expectations.
What you must have to be considered
- 7-10 years of experience in Banking and Financial Services, with exposure to retail banking, cards, lending, or insurance.
- At least 5 years of hands-on experience in claims and dispute management operations or large-scale transformation initiatives.
- Proven experience leading AI, intelligent automation, or digital transformation programs with accountability for business outcomes.
- Strong expertise in business architecture, capability modeling, and target operating model design.
- Demonstrated ability to engage senior stakeholders, lead workshops, and influence decision-making across complex organizations.
These will help you succeed
- Deep understanding of regulatory frameworks impacting claims and disputes (e.g., CFPB, Regulation E, Regulation Z, or global equivalents).
- Experience translating regulatory, risk, and compliance requirements into AI-enabled operating models.
- Strong consulting skills, including executive communication, problem framing, and prioritization.
- Thought leadership mindset with the ability to educate clients on emerging AI capabilities and practical business applications.
Compensation
The annual salary for this position is expected to range from $110,000 – $129,500, depending on experience, qualifications, and location.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- 401(k) plan with company contributions
- Employee stock purchase plan
- Paid time off and paid holidays
- Paid parental leave and family support programs
- Learning, certification, and professional development opportunities
Post closing date
Applications will be accepted until 05/08/2026.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
