Consulting Manager - Claims & Dispute Management Architect
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Business Architect – Claims & Dispute Management, you will make an impact by shaping and leading the business architecture and adoption of Agentic AI–enabled transformation across claims and dispute operations for banking and financial services clients. You will be a valued member of Cognizant Consulting’s Banking & Financial Services team and work collaboratively with client executives, operations leaders, technology teams, and regulatory stakeholders.
In this role, you will:
- Define and own the business architecture for AI-enabled claims and dispute management across the end-to-end value chain, from intake through resolution, recovery, and regulatory reporting.
- Design target operating models that embed Agentic AI capabilities into core workflows, balancing automation, risk controls, and human oversight.
- Lead business case development for AI initiatives, clearly articulating value, ROI, risk considerations, and strategic alignment for senior client leadership.
- Partner with business, technology, legal, and compliance stakeholders to translate regulatory requirements and operational constraints into actionable business designs.
- Identify and prioritize high-impact AI use cases across claims intake, dispute adjudication, fraud detection, customer communications, and recovery, ensuring strong business outcomes and adoption.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project or client needs. We will always be clear about role expectations.
What you must have to be considered
- 7-10 years of experience in Banking and Financial Services, with exposure to retail banking, cards, lending, or insurance.
- At least 5 years of hands-on experience in claims and dispute management operations or large-scale transformation initiatives.
- Proven experience leading AI, intelligent automation, or digital transformation programs with accountability for business outcomes.
- Strong expertise in business architecture, capability modeling, and target operating model design.
- Demonstrated ability to engage senior stakeholders, lead workshops, and influence decision-making across complex organizations.
These will help you succeed
- Deep understanding of regulatory frameworks impacting claims and disputes (e.g., CFPB, Regulation E, Regulation Z, or global equivalents).
- Experience translating regulatory, risk, and compliance requirements into AI-enabled operating models.
- Strong consulting skills, including executive communication, problem framing, and prioritization.
- Thought leadership mindset with the ability to educate clients on emerging AI capabilities and practical business applications.
Compensation
The annual salary for this position is expected to range from $110,000 – $129,500, depending on experience, qualifications, and location.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance
- 401(k) plan with company contributions
- Employee stock purchase plan
- Paid time off and paid holidays
- Paid parental leave and family support programs
- Learning, certification, and professional development opportunities
Post closing date
Applications will be accepted until 05/08/2026.
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.