Job Summary
Infra Dev Specialist role in a hybrid work model requiring five to eight years of experience in Python and Splunk to design automate and optimize infrastructure monitoring and analytics within a global MNC environment. The role enhances platform reliability by building scalable tooling dashboards and data driven insights that support high tech clients and internal engineering teams.
Responsibilities
Update work instructions and processes following Splunk Cisco standards and compliances.
Bring forward & make recommendations to Splunk Cisco on areas of opportunity for process changes improvements.
Develop initiatives to improve process enhance engineer & customer experience.
Cross-functional calibration representing both Splunk Cisco & Supplier
Partner with Splunk Cisco on Process improvements and areas of automation.
Frequent updates on projects & initiatives to Splunk Cisco & Supplier leadership.
Will act as an escalation point of contact for Process Related questions or concerns.
Ad Hoc reporting and other duties as required.
Frequent updates on projects & initiatives to Splunk Cisco & Supplier leadership.
Develop a deep understanding of the product and act as a subject matter expert for TechOps
Support TechOps Change team by answering questions and offering guidance on their cases.
Handle internal and external customer service and process issues and escalations
SME will track down and work with leadership to resolve all escalations to ensure timely resolution
Manage Tickets from the Queue
Incident management and troubleshooting triage mitigation escalation and root cause support
Proactive monitoring of customer stacks and take necessary action as needed
Timely resolution of customer issues prioritize and troubleshoot with all necessary teams and communicate with the stake holders
Work across cross-functional teams including support engineering sales and professional services teams
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
