Job Summary
Infra Dev Specialist role in a hybrid work model requiring five to eight years of experience in Python and Splunk to design automate and optimize infrastructure monitoring and analytics within a global MNC environment. The role enhances platform reliability by building scalable tooling dashboards and data driven insights that support high tech clients and internal engineering teams.
Responsibilities
Update work instructions and processes following Splunk Cisco standards and compliances.
Bring forward & make recommendations to Splunk Cisco on areas of opportunity for process changes improvements.
Develop initiatives to improve process enhance engineer & customer experience.
Cross-functional calibration representing both Splunk Cisco & Supplier
Partner with Splunk Cisco on Process improvements and areas of automation.
Frequent updates on projects & initiatives to Splunk Cisco & Supplier leadership.
Will act as an escalation point of contact for Process Related questions or concerns.
Ad Hoc reporting and other duties as required.
Frequent updates on projects & initiatives to Splunk Cisco & Supplier leadership.
Develop a deep understanding of the product and act as a subject matter expert for TechOps
Support TechOps Change team by answering questions and offering guidance on their cases.
Handle internal and external customer service and process issues and escalations
SME will track down and work with leadership to resolve all escalations to ensure timely resolution
Manage Tickets from the Queue
Incident management and troubleshooting triage mitigation escalation and root cause support
Proactive monitoring of customer stacks and take necessary action as needed
Timely resolution of customer issues prioritize and troubleshoot with all necessary teams and communicate with the stake holders
Work across cross-functional teams including support engineering sales and professional services teams
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.