Service Delivery Manager
Work location : 100% onsite at client office in Minato-ku, Tokyo (Near Daimon station / Hamamatsu cho station)
Required language : Native level Japanese and business level Japanese
Detailed Role & Responsibilities :
· Responsible for managing a TL/SME agents making sure daily KPIs are achieved
· Handles specific Cluster and managing Team Leads
· Managing Clusters
· Resource and HC planning
· Client handling
· Managing multiple Teams
· Meeting process SLAs
· Driving compliance and engagement
· Possess Domain Knowledge
· Manages team of Ops Leads, responsible to oversee all projects and processes involved to ensure smooth operations within the Product areas of the client
· Manages internal/external stakeholders
· Manages and collaborates on the impact business projects with the internal Operations Leaders and client
Core Competencies :
· Excellent written, reading & spoken communications skills in English & Japanese and understanding of local culture
· Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short time lines
· Great interpersonal
· Excellent attendance record
· Excellent timekeeping
· Possess the ability to work in a team environment as well as independently
· Sense of ownership and pride in your performance and its impact on the team.
· Experience in data analysis and reports (not mandatory)
· Have an extensive exposure to customer service (not mandatory)
· Set a healthy environment in the team and positive mind frame in the individual
· Ability to work in a fast-paced, constantly evolving environment
· Proven track record of exceptional performance and high productivity
· Quick learning and understanding of complex processes
· Should have had coaching and mentoring experience
· Excellent people and performance management skills
· High degree of problem-solving and analytical skills with strong attention to detail required
Other Requirements :
· Candidate should be comfortable to work in normal working hours and work overtime
· Ability to work with a high degree of accuracy (great attention to detail / content review)
· Ability to work in a fast paced environment with minimal supervision
· Customer service orientation and ability to work in a team
· Strong keyboard and analytical skills
· Ability to perform in adverse situations
Qualification :
· Bachelor’s/Master’s Degree
· 8+ years of experience
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
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