Delivery Manager
Location :- Atlanta GA
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
Senior Project Manager role in a global organization responsible for managing complex technology and business initiatives using project management portfolio management and delivery management expertise. The role focuses on hybrid work model with day shifts ensuring consistent delivery of high impact solutions that enhance operational efficiency stakeholder satisfaction and long term portfolio value.
Responsibilities
Service Delivery & Operations Management
10+ years of experience in managing multi-geo and multi-tower large technology teams
Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.
Ensure adherence to SLA KPI and contractual commitments for service performance.
Oversee daily operations including incident resolution service requests and operational stability.
Establish governance frameworks for operational reporting service reviews and continuous monitoring.
Cloud & Infrastructure Management
Manage cloud operations ensuring availability scalability and performance optimization.
Oversee administration and support of infrastructure components (Cloud Network Database Storage & Backup Compute)
Ensure infrastructure resilience capacity planning and disaster recovery readiness.
Stakeholder Management
Act as the primary point of contact for clients and internal stakeholders.
Conduct periodic service reviews executive reporting and performance discussions.
Build strong relationships and ensure alignment with business objectives.
Effectively manage escalations and ensure timely resolution.
Continuous Improvement & Automation
Identify opportunities for service improvement cost reduction and operational efficiency.
Drive initiatives in Process enhancement Automation implementation Productivity improvement
Promote a culture of continuous improvement within the team.
Team Leadership & Governance
Lead and manage cross-functional technical teams.
Ensure skill development resource planning and performance management.
Define clear roles responsibilities and accountability within the team.
Foster collaboration knowledge sharing and high-performance culture.
Required Experience
Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.
Proven experience managing large-scale enterprise environment
Strong ITIL/ITSM process expertise (Incident Problem Change Management)
Experience with service management tools (ServiceNow & Jira )
Knowledge and experience with Cognizant ATK solutions and implementations
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
