About the Role
As a Field Services Engineer (d/f/m), you will make an impact by delivering hands-on IT support and end-to-end infrastructure services across a dynamic, fast-paced manufacturing and enterprise environment. You will be a valued member of our IT Infrastructure team and work collaboratively with end users, cross-functional technology teams, and third-party vendors to ensure the seamless operation of desktop, network, and facility IT systems — including highly specialized manufacturing and lab environments.
In This Role, You Will:
· Provide Break-Fix and end user support, including the installation, configuration, and advanced troubleshooting of Windows workstations, hardware, software components, and mobility devices.
· Manage the full IT Asset lifecycle for the location/region — covering asset collection, imaging, labelling, allocation, recovery, hygiene validation, disposal, and system updates in coordination with vendors.
· Deliver Smart Hands and Feet and Data Center support, including Rack and Stack commissioning/decommissioning of infrastructure devices, physical vendor access coordination, and Power Shutdown maintenance activities for network devices and servers in IDF/MDF/MMR and Data Center/Server rooms.
· Support manufacturing and lab IT systems, including Shop-Floor handhelds, scanners, rugged tablets, Zebra printers, and PCs on manufacturing lines or attached to specialized test equipment, with working knowledge of GMP/GxP and Clean Room environments.
· Ensure network and communications continuity across LAN, Wi-Fi, Video Tandberg, Printers, and Voice systems, while performing cable patching coordination, Printer Management, and advanced troubleshooting to identify root causes of incidents reported by end users.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a fully onsite position based in Norderstedt, Germany.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
· Fluent German language skills at C1–C2 CEFR level (mandatory).
· Minimum 2 years of deskside or field support services experience in an enterprise environment.
· Strong understanding of MS Windows Operating Systems and MS Office / core business applications.
· Basic knowledge of networks, telecom, and compute/storage infrastructure.
· Strong analytical, troubleshooting, and customer support skills, with the ability to communicate effectively with multiple teams and OEMs on high-priority incidents.
· Diploma or degree in IT; ITIL certification or equivalent additional certification preferred.
These Will Help You Stand Out
· Advanced knowledge of MacOS & iOS environments, including administration, imaging, endpoint deployment processes, and mobile device management.
· Practitioner-level experience with SCCM 2012 and Microsoft 365 (O365).
· Hands-on experience supporting manufacturing, lab, or distribution center IT environments, including familiarity with GMP/GxP requirements and Clean Room protocols.
· Advanced Microsoft server support skills and a solid understanding of policy, user certificates, and keychain design, management, and deployment.
· Experience performing data collection and preservation activities related to migrations and/or eDiscovery.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
