About the Role
As a Field Services Engineer (d/f/m), you will make an impact by delivering hands-on IT support and end-to-end infrastructure services across a dynamic, fast-paced manufacturing and enterprise environment. You will be a valued member of our IT Infrastructure team and work collaboratively with end users, cross-functional technology teams, and third-party vendors to ensure the seamless operation of desktop, network, and facility IT systems — including highly specialized manufacturing and lab environments.
In This Role, You Will:
· Provide Break-Fix and end user support, including the installation, configuration, and advanced troubleshooting of Windows workstations, hardware, software components, and mobility devices.
· Manage the full IT Asset lifecycle for the location/region — covering asset collection, imaging, labelling, allocation, recovery, hygiene validation, disposal, and system updates in coordination with vendors.
· Deliver Smart Hands and Feet and Data Center support, including Rack and Stack commissioning/decommissioning of infrastructure devices, physical vendor access coordination, and Power Shutdown maintenance activities for network devices and servers in IDF/MDF/MMR and Data Center/Server rooms.
· Support manufacturing and lab IT systems, including Shop-Floor handhelds, scanners, rugged tablets, Zebra printers, and PCs on manufacturing lines or attached to specialized test equipment, with working knowledge of GMP/GxP and Clean Room environments.
· Ensure network and communications continuity across LAN, Wi-Fi, Video Tandberg, Printers, and Voice systems, while performing cable patching coordination, Printer Management, and advanced troubleshooting to identify root causes of incidents reported by end users.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a fully onsite position based in Norderstedt, Germany.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
· Fluent German language skills at C1–C2 CEFR level (mandatory).
· Minimum 2 years of deskside or field support services experience in an enterprise environment.
· Strong understanding of MS Windows Operating Systems and MS Office / core business applications.
· Basic knowledge of networks, telecom, and compute/storage infrastructure.
· Strong analytical, troubleshooting, and customer support skills, with the ability to communicate effectively with multiple teams and OEMs on high-priority incidents.
· Diploma or degree in IT; ITIL certification or equivalent additional certification preferred.
These Will Help You Stand Out
· Advanced knowledge of MacOS & iOS environments, including administration, imaging, endpoint deployment processes, and mobile device management.
· Practitioner-level experience with SCCM 2012 and Microsoft 365 (O365).
· Hands-on experience supporting manufacturing, lab, or distribution center IT environments, including familiarity with GMP/GxP requirements and Clean Room protocols.
· Advanced Microsoft server support skills and a solid understanding of policy, user certificates, and keychain design, management, and deployment.
· Experience performing data collection and preservation activities related to migrations and/or eDiscovery.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
