About the Role
As a Field Services Engineer (d/f/m), you will make an impact by delivering hands-on IT support and end-to-end infrastructure services across a dynamic, fast-paced manufacturing and enterprise environment. You will be a valued member of our IT Infrastructure team and work collaboratively with end users, cross-functional technology teams, and third-party vendors to ensure the seamless operation of desktop, network, and facility IT systems — including highly specialized manufacturing and lab environments.
In This Role, You Will:
· Provide Break-Fix and end user support, including the installation, configuration, and advanced troubleshooting of Windows workstations, hardware, software components, and mobility devices.
· Manage the full IT Asset lifecycle for the location/region — covering asset collection, imaging, labelling, allocation, recovery, hygiene validation, disposal, and system updates in coordination with vendors.
· Deliver Smart Hands and Feet and Data Center support, including Rack and Stack commissioning/decommissioning of infrastructure devices, physical vendor access coordination, and Power Shutdown maintenance activities for network devices and servers in IDF/MDF/MMR and Data Center/Server rooms.
· Support manufacturing and lab IT systems, including Shop-Floor handhelds, scanners, rugged tablets, Zebra printers, and PCs on manufacturing lines or attached to specialized test equipment, with working knowledge of GMP/GxP and Clean Room environments.
· Ensure network and communications continuity across LAN, Wi-Fi, Video Tandberg, Printers, and Voice systems, while performing cable patching coordination, Printer Management, and advanced troubleshooting to identify root causes of incidents reported by end users.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a fully onsite position based in Norderstedt, Germany.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
· Fluent German language skills at C1–C2 CEFR level (mandatory).
· Minimum 2 years of deskside or field support services experience in an enterprise environment.
· Strong understanding of MS Windows Operating Systems and MS Office / core business applications.
· Basic knowledge of networks, telecom, and compute/storage infrastructure.
· Strong analytical, troubleshooting, and customer support skills, with the ability to communicate effectively with multiple teams and OEMs on high-priority incidents.
· Diploma or degree in IT; ITIL certification or equivalent additional certification preferred.
These Will Help You Stand Out
· Advanced knowledge of MacOS & iOS environments, including administration, imaging, endpoint deployment processes, and mobile device management.
· Practitioner-level experience with SCCM 2012 and Microsoft 365 (O365).
· Hands-on experience supporting manufacturing, lab, or distribution center IT environments, including familiarity with GMP/GxP requirements and Clean Room protocols.
· Advanced Microsoft server support skills and a solid understanding of policy, user certificates, and keychain design, management, and deployment.
· Experience performing data collection and preservation activities related to migrations and/or eDiscovery.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
