ROLE SUMMARY
The Storage Patching Tower Lead (Onshore) is the primary storage interface to client L2/L3 and vendor liaisons during Canada hours. This role owns the full storage firmware/microcode patch lifecycle across an 811 PB estate spanning IBM (DS8000/SVC/Storwize), Dell EMC (PowerStore/VMAX/VNX), NetApp (ONTAP), and HPE (3PAR/Primera) platforms — planning non-disruptive upgrades (NDU), validating multipathing and failover health, and owning tower compliance reporting.
ROLE IN THE OPERATING MODEL
▸ Tower/pod lead and SME for storage patching — primary storage interface to client L2/L3 and vendors-via-client during Canada hours and weekend windows
▸ Coordinates NDU windows with client L2/L3 and application teams; owns Storage tower compliance reporting
▸ Operates as storage execution layer under client direction; storage architecture/design remains client L2/L3 owned
▸ Directs offshore storage SMEs during onshore hours; manages escalation within agreed SLTs
KEY RESPONSIBILITIES
▸ Plan and execute controller firmware/microcode, array OS (e.g., NetApp ONTAP), and HBA/driver patching across IBM, Dell EMC, NetApp, and HPE arrays
▸ Plan non-disruptive upgrades (NDU); validate multipathing, failover, and health pre-checks before each window
▸ Coordinate SAN/NAS and switch firmware (Brocade/Cisco MDS) cycles with client L2/L3
▸ Maintain EOL/EOS lifecycle tracking, capacity/health pre-checks, and compliance posture; update CMDB
▸ Perform RCA and rollback; escalate hardware/microcode issues to vendor (via client)
▸ Author RFC/CAB submissions for storage firmware windows; align with application teams for I/O freeze scheduling
▸ Own Storage tower compliance reporting; present KPIs to the Patch Service Lead for governance reviews
TECHNICAL ACTIVITIES FOR THE SCOPE
▸ Execute controller firmware/microcode and array OS patches across IBM, Dell EMC, NetApp, and HPE platforms
▸ Plan and validate NDU procedures — multipathing health, controller failover, LUN snapshot pre-checks
▸ Manage NetApp ONTAP ANDU upgrades — cluster-wide non-disruptive upgrade procedures
▸ Execute IBM SVC/Storwize rolling node-by-node code upgrades; validate I/O continuity post-upgrade
▸ Coordinate SAN switch firmware (Brocade/Cisco MDS) cycles; validate fabric health pre/post-change
▸ Update CMDB firmware levels; close vulnerability tickets; maintain KEDB for recurring firmware issues
▸ Track vendor firmware advisories (IBM Fix Central, NetApp ONTAP release notes, Dell EMC security advisories)
SKILLS, TOOLS & COMPETENCIES
Primary Skills
Storage Platforms | IBM DS8000/SVC/Storwize · Dell EMC PowerStore/VMAX/VNX · NetApp ONTAP · HPE 3PAR/Primera |
Protocols | FC SAN (Fibre Channel) · iSCSI · NFS/CIFS · NVMe-oF awareness · Multipathing (MPIO/DM-Multipath) |
Patching Tools | IBM Fix Central · NetApp ANDU/ActiveIQ · Dell EMC Unisphere · HPE OneView · Ansible |
ITSM & Vuln | ServiceNow (Change/CMDB) · Tenable · Qualys · RFC/CAB · KEDB |
Observability | IBM Spectrum Control · NetApp ActiveIQ · Splunk · Dynatrace · Moogsoft |
Secondary Skills
▸ SAN switch (Brocade/Cisco MDS) firmware management and zoning awareness
▸ Backup infrastructure patching and storage automation/scripting
▸ Virtualisation datastore (VMware VMFS, vSAN) awareness
CERTIFICATIONS
Mandatory
▸ ITIL 4 Foundation
Preferred (one or more)
▸ NetApp Certified Data Administrator (NCDA) or NetApp Certified Implementation Engineer (NCIE)
▸ Dell EMC Proven Professional — Information Storage and Management (EMCISA)
▸ SNIA Storage Networking certification (SCSN-E) — plus
▸ Broadcom/Brocade (BCFP/BCFA) for SAN fabric — advantageous
NICE TO HAVE
▸ Experience with large enterprise SAN environments (>500 TB / 811 PB scale)
▸ Dell EMC Unity/PowerStore administration exposure
▸ Financial services storage patching with regulatory compliance requirements
WORK MODEL & COMMITMENT
Hours | Canada business hours + weekend NDU change window coverage |
Shift Model | Hybrid onshore; scheduled firmware maintenance windows |
On-Call | Yes — emergency storage firmware events and I/O failure escalations |
Language | English (mandatory) |
Compensation: We are offering between $60,000 – $85,000. Applications will be accepted until Aug 21, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
