We are hiring ServiceNow Business Process Consultants across all experience levels. The BPC role is at the heart of every ServiceNow engagement — translating business requirements into platform solutions, bridging stakeholders and delivery teams, and ensuring every implementation is anchored in sound process design and organizational readiness.
Role & Responsibilities
• Facilitate and document requirements workshops with business and IT stakeholders across all relevant process areas
• Translate business requirements into ServiceNow configuration specifications, process maps, user stories, and functional design documents
• Maintain requirements traceability matrices and ensure all requirements are tracked from discovery through to sign-off
• Advise stakeholders on ServiceNow capabilities, standard processes, and configuration options for their module
Requirements
• Minimum of 5 years Business analysis experience
• Strong facilitation and communication skills — able to run workshops and manage diverse stakeholder groups
• Ability to produce clear, structured BA artefacts: process maps, user stories, test scripts, RTMs, and RAID logs
• Understanding of the ServiceNow module relevant to your primary specialism — hands-on platform exposure is an advantage
• Good understanding of Agile/Scrum — comfortable participating in sprint ceremonies and iterating on requirements
• At Senior/Lead level: proven track record owning full BA workstreams, leading change management, and engaging executive stakeholders
Domain knowledge
• ITSM: ITIL framework, IT service desk operations, change and problem management processes
• ITOM: IT infrastructure environments (server, network, cloud); CMDB governance and CSDM concepts; Discovery scoping and CI lifecycle management
• HRSD: HR service delivery processes across HR COEs; PDPA and HR data privacy awareness
• CSM: omnichannel customer service operations, SLA/entitlement management, contact centre processes
• GRC/IRM: enterprise risk, compliance, and audit processes; MAS TRM and ISO 27001 awareness (Singapore-regulated clients)
• SPM: portfolio and project management methodologies (PMBOK, PRINCE2, SAFe); PMO operating models
• FSM: field service operations, scheduling, work order management, and asset maintenance governance
Certifications
• ITIL Foundation v3/v4 — Preferred at all levels
• ServiceNow CSA — Preferred from BA level; advantageous at Associate
• ServiceNow CIS in primary module — Preferred from Senior BPC level
• CBAP / CCBA — Advantageous from Senior BPC level
• Agile / Scrum Practitioner — Advantageous at all levels
• Domain certifications (e.g. ISO 27001, PMP) — Module-specific advantageous
Education
- Degree in Information Systems, Computer Science, Business, Engineering, or equivalent practical experience.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
