Service Manager
As a Service Manager, you will oversee the end-to-end delivery and support of enterprise web applications built on React.js, Spring Boot Microservices, and Core Java. You will be responsible for ensuring service stability, driving operational excellence, managing incidents and changes, and aligning technology services with business objectives. You will collaborate across engineering, product, and business teams to enhance application reliability, performance, and customer satisfaction.
Key Responsibilities
- Manage end-to-end application services for React.js, Spring Boot Microservices, and Core Java platforms, ensuring service availability, performance, and operational excellence.
- Lead incident, problem, change, and release management activities, driving timely resolution of issues and successful production deployments.
- Monitor application health, performance metrics, and capacity trends, implementing improvements to enhance reliability, scalability, and user experience.
- Partner with engineering, product, and business stakeholders to prioritize service enhancements and align technology solutions with organizational goals.
- Drive root cause analysis, continuous improvement initiatives, knowledge management, and operational best practices across support and delivery teams.
Required Qualifications
- 10+ years of experience in Application Support, Service Delivery, or IT Service Management roles.
- Strong hands-on expertise with React.js, Spring Boot, Microservices Architecture, and Core Java.
- Experience managing incident, problem, change, release, and service request processes within enterprise environments.
- Solid understanding of application monitoring, performance optimization, production support, and operational governance.
- Exposure to merchandising, retail, inventory management, pricing, or related business domains is preferred.
- Excellent communication, stakeholder management, analytical, and leadership skills.
Salary and Other Compensation
Applications will be accepted until 9/19/2026.
The annual salary for this position is between $65K to $115k depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
