Service Manager
As a Service Manager, you will oversee the end-to-end delivery and support of enterprise web applications built on React.js, Spring Boot Microservices, and Core Java. You will be responsible for ensuring service stability, driving operational excellence, managing incidents and changes, and aligning technology services with business objectives. You will collaborate across engineering, product, and business teams to enhance application reliability, performance, and customer satisfaction.
Key Responsibilities
- Manage end-to-end application services for React.js, Spring Boot Microservices, and Core Java platforms, ensuring service availability, performance, and operational excellence.
- Lead incident, problem, change, and release management activities, driving timely resolution of issues and successful production deployments.
- Monitor application health, performance metrics, and capacity trends, implementing improvements to enhance reliability, scalability, and user experience.
- Partner with engineering, product, and business stakeholders to prioritize service enhancements and align technology solutions with organizational goals.
- Drive root cause analysis, continuous improvement initiatives, knowledge management, and operational best practices across support and delivery teams.
Required Qualifications
- 10+ years of experience in Application Support, Service Delivery, or IT Service Management roles.
- Strong hands-on expertise with React.js, Spring Boot, Microservices Architecture, and Core Java.
- Experience managing incident, problem, change, release, and service request processes within enterprise environments.
- Solid understanding of application monitoring, performance optimization, production support, and operational governance.
- Exposure to merchandising, retail, inventory management, pricing, or related business domains is preferred.
- Excellent communication, stakeholder management, analytical, and leadership skills.
Salary and Other Compensation
Applications will be accepted until 9/19/2026.
The annual salary for this position is between $65K to $115k depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
