About the role
As a Senior BI Support Engineer (Power BI & SSRS), you will make an impact by providing advanced production support for reporting and analytics solutions, ensuring the stability, performance, and availability of Power BI dashboards and SSRS reports. You will collaborate with business stakeholders, data teams, and technical teams to troubleshoot complex issues, drive root cause resolution, and continuously improve reporting services.
In this role, you will
- Provide L3 support for Power BI dashboards and SSRS reports, resolving production issues and ensuring platform stability.
- Perform root cause analysis (RCA) for recurring incidents and implement permanent solutions to prevent future issues.
- Troubleshoot Power BI refresh failures, gateway connectivity issues, data model challenges, and performance bottlenecks.
- Support SSRS report administration, deployment, scheduling, subscriptions, and data source configurations.
- Collaborate with business and technical stakeholders to deliver timely resolutions while ensuring SLA compliance and service excellence.
Work Model
Hybrid | São Paulo, Brazil
This role follows Cognizant’s hybrid work model, requiring periodic onsite collaboration while supporting global teams and stakeholders.
What you need to have to be considered
- Strong hands-on experience with Power BI Desktop and Power BI Service, including data modeling, DAX, and Power Query.
- Solid experience with SQL Server Reporting Services (SSRS), including report development, deployment, administration, and support.
- Strong SQL skills, including query development, stored procedures, and performance optimization.
- Experience with Power BI Gateway, Row-Level Security (RLS), workspace management, and application publishing.
- Understanding of ETL concepts, data integration, and data warehousing fundamentals.
- Experience working in L3 Production Support or Application Support environments.
- Experience with ticketing and incident management tools such as ServiceNow, Jira, or similar platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Advanced English proficiency.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
These will help you stand out
- Experience with Azure Analysis Services (AAS) or SQL Server Analysis Services (SSAS).
- Knowledge of Power Automate and automation frameworks.
- Experience with PowerShell, Python, or other scripting languages.
- Familiarity with ITIL processes and service management practices.
- Experience supporting enterprise Business Intelligence and Analytics environments.
- Microsoft Power BI certifications.
Please upload your resume in English
Please upload your resume in English. Resumes will be reviewed by global stakeholders involved in the selection process.
We're excited to meet people who share our mission.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
