About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Deskside Support
Location: Phoenix, AZ
Mandatory skills: M365 Suite, Active Directory, Azure Active Directory/Entra ID, IT asset management.
Key Responsibilities
End User Support
• Provide Level 1 technical support for Windows 11 desktops, laptops, peripherals, printers, and mobile devices.
• Troubleshoot hardware, software, login, and connectivity issues.
• Respond to and manage support requests through the corporate ticketing system.
• Deliver timely updates and resolution status to end users.
Conference Room & Audio/Visual Support
• Support conference room technologies including displays, cameras, microphones, speaker systems, and collaboration platforms.
• Troubleshoot meeting room technology issues before and during meetings.
• Coordinate with vendors or remote support teams to resolve recurring A/V issues.
• Maintain conference room equipment functionality and documentation.
User Provisioning & Device Configuration
• Configure, deploy, and maintain laptops and workstations for new hires and existing employees.
• Assist with virtual desktop infrastructure (VDI) setup, access, and troubleshooting.
• Support user account setup, onboarding activities, and equipment assignments.
• Maintain accurate inventory of IT assets and equipment.
Network & Connectivity Support
• Perform basic troubleshooting of local network, Wi-Fi, and internet connectivity issues.
• Assist centralized IT or vendors with local infrastructure troubleshooting when needed.
• Identify and escalate network, security, or systems issues beyond Level 1 support scope.
Documentation & Process Improvement
• Create and maintain IT support documentation, knowledge base articles, and operational procedures.
• Document troubleshooting steps and resolutions for future reference.
• Learn new technologies and support processes as business needs evolve.
• Assist with IT projects, office moves, equipment refreshes, and technology rollouts.
Required Qualifications
• 2+ years of experience in a desktop support, help desk, or IT support role.
• Working knowledge of Windows 11 administration and troubleshooting.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Experience configuring and deploying laptops and end-user devices.
• Experience supporting conference room and A/V technologies.
Preferred Qualifications
• Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and related Microsoft technologies.
• Familiarity with Active Directory, Azure Active Directory/Entra ID, or similar identity management platforms.
• Experience with ticketing systems and IT asset management.
• CompTIA A+, Network+, or similar industry certifications.
Compensation: We are offering between $80,000 – $92,000. Applications will be accepted until Nov 6, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
