About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Deskside Support
Location: Phoenix, AZ
Mandatory skills: M365 Suite, Active Directory, Azure Active Directory/Entra ID, IT asset management.
Key Responsibilities
End User Support
• Provide Level 1 technical support for Windows 11 desktops, laptops, peripherals, printers, and mobile devices.
• Troubleshoot hardware, software, login, and connectivity issues.
• Respond to and manage support requests through the corporate ticketing system.
• Deliver timely updates and resolution status to end users.
Conference Room & Audio/Visual Support
• Support conference room technologies including displays, cameras, microphones, speaker systems, and collaboration platforms.
• Troubleshoot meeting room technology issues before and during meetings.
• Coordinate with vendors or remote support teams to resolve recurring A/V issues.
• Maintain conference room equipment functionality and documentation.
User Provisioning & Device Configuration
• Configure, deploy, and maintain laptops and workstations for new hires and existing employees.
• Assist with virtual desktop infrastructure (VDI) setup, access, and troubleshooting.
• Support user account setup, onboarding activities, and equipment assignments.
• Maintain accurate inventory of IT assets and equipment.
Network & Connectivity Support
• Perform basic troubleshooting of local network, Wi-Fi, and internet connectivity issues.
• Assist centralized IT or vendors with local infrastructure troubleshooting when needed.
• Identify and escalate network, security, or systems issues beyond Level 1 support scope.
Documentation & Process Improvement
• Create and maintain IT support documentation, knowledge base articles, and operational procedures.
• Document troubleshooting steps and resolutions for future reference.
• Learn new technologies and support processes as business needs evolve.
• Assist with IT projects, office moves, equipment refreshes, and technology rollouts.
Required Qualifications
• 2+ years of experience in a desktop support, help desk, or IT support role.
• Working knowledge of Windows 11 administration and troubleshooting.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Experience configuring and deploying laptops and end-user devices.
• Experience supporting conference room and A/V technologies.
Preferred Qualifications
• Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and related Microsoft technologies.
• Familiarity with Active Directory, Azure Active Directory/Entra ID, or similar identity management platforms.
• Experience with ticketing systems and IT asset management.
• CompTIA A+, Network+, or similar industry certifications.
Compensation: We are offering between $80,000 – $92,000. Applications will be accepted until Nov 6, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
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Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
