About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Deskside Support
Location: Phoenix, AZ
Mandatory skills: M365 Suite, Active Directory, Azure Active Directory/Entra ID, IT asset management.
Key Responsibilities
End User Support
• Provide Level 1 technical support for Windows 11 desktops, laptops, peripherals, printers, and mobile devices.
• Troubleshoot hardware, software, login, and connectivity issues.
• Respond to and manage support requests through the corporate ticketing system.
• Deliver timely updates and resolution status to end users.
Conference Room & Audio/Visual Support
• Support conference room technologies including displays, cameras, microphones, speaker systems, and collaboration platforms.
• Troubleshoot meeting room technology issues before and during meetings.
• Coordinate with vendors or remote support teams to resolve recurring A/V issues.
• Maintain conference room equipment functionality and documentation.
User Provisioning & Device Configuration
• Configure, deploy, and maintain laptops and workstations for new hires and existing employees.
• Assist with virtual desktop infrastructure (VDI) setup, access, and troubleshooting.
• Support user account setup, onboarding activities, and equipment assignments.
• Maintain accurate inventory of IT assets and equipment.
Network & Connectivity Support
• Perform basic troubleshooting of local network, Wi-Fi, and internet connectivity issues.
• Assist centralized IT or vendors with local infrastructure troubleshooting when needed.
• Identify and escalate network, security, or systems issues beyond Level 1 support scope.
Documentation & Process Improvement
• Create and maintain IT support documentation, knowledge base articles, and operational procedures.
• Document troubleshooting steps and resolutions for future reference.
• Learn new technologies and support processes as business needs evolve.
• Assist with IT projects, office moves, equipment refreshes, and technology rollouts.
Required Qualifications
• 2+ years of experience in a desktop support, help desk, or IT support role.
• Working knowledge of Windows 11 administration and troubleshooting.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Experience configuring and deploying laptops and end-user devices.
• Experience supporting conference room and A/V technologies.
Preferred Qualifications
• Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and related Microsoft technologies.
• Familiarity with Active Directory, Azure Active Directory/Entra ID, or similar identity management platforms.
• Experience with ticketing systems and IT asset management.
• CompTIA A+, Network+, or similar industry certifications.
Compensation: We are offering between $80,000 – $92,000. Applications will be accepted until Nov 6, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
