Job Summary
This hybrid backoffice helpdesk role supports customer experience operations for independent software vendors and high tech clients by handling day to day case management documentation and coordination tasks. The specialist uses strong spoken English skills to resolve inquiries maintain accurate records and collaborate with internal teams helping the company deliver reliable digital services that improve productivity and trust for global customers.
Responsibilities
AI Annotation Judge
Agentic Annotation Tasks
•Data Verification: Review structured and unstructured data outputs from AI models and flag inaccuracies, inconsistencies, or hallucinations.
•Summary Evaluation: Assess AI-generated summaries against source material for accuracy, completeness, and appropriate length.
•Review AI-generated responses
•Provide structured written feedback where a response fails criteria, explaining the specific deficiency.
•Computer Vision & Image Annotation
Review pre-annotated images
•Maintain productivity and quality benchmarks across high-volume image batches.
•Review AI-generated content related to US real estate (property listings, transaction summaries, market analyses, home inspection reports, valuation commentary, etc.).
•Identify factual errors, outdated terminology, or missing context that would mislead a US-based consumer or professional.
•Augment AI responses with corrective commentary explaining why a response is wrong and how it should be improved.
•Evaluate descriptions of residential property features (floor plans, room types, fixtures, construction materials, appliances) for accuracy and completeness.
•Provide culturally nuanced feedback on whether content resonates authentically with a US homeowner or homebuyer audience.
Qualifications
•Full professional English proficiency (written and spoken). All annotation, feedback, and communication is in English.
•Strong reading comprehension and attention to detail; ability to apply written criteria consistently across many samples.
•Comfort working with structured review interfaces, spreadsheets, or annotation platforms.
•Reliable internet connection; ability to work independently and meet deadlines with minimal supervision.
•Ability to maintain throughput targets while upholding quality — both speed and accuracy are measured.
•Prior experience in data annotation, content moderation, QA, transcription, or a related field is a plus.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。