Job Summary
This hybrid backoffice helpdesk role supports customer experience operations for independent software vendors and high tech clients by handling day to day case management documentation and coordination tasks. The specialist uses strong spoken English skills to resolve inquiries maintain accurate records and collaborate with internal teams helping the company deliver reliable digital services that improve productivity and trust for global customers.
Responsibilities
AI Annotation Judge
Agentic Annotation Tasks
•Data Verification: Review structured and unstructured data outputs from AI models and flag inaccuracies, inconsistencies, or hallucinations.
•Summary Evaluation: Assess AI-generated summaries against source material for accuracy, completeness, and appropriate length.
•Review AI-generated responses
•Provide structured written feedback where a response fails criteria, explaining the specific deficiency.
•Computer Vision & Image Annotation
Review pre-annotated images
•Maintain productivity and quality benchmarks across high-volume image batches.
•Review AI-generated content related to US real estate (property listings, transaction summaries, market analyses, home inspection reports, valuation commentary, etc.).
•Identify factual errors, outdated terminology, or missing context that would mislead a US-based consumer or professional.
•Augment AI responses with corrective commentary explaining why a response is wrong and how it should be improved.
•Evaluate descriptions of residential property features (floor plans, room types, fixtures, construction materials, appliances) for accuracy and completeness.
•Provide culturally nuanced feedback on whether content resonates authentically with a US homeowner or homebuyer audience.
Qualifications
•Full professional English proficiency (written and spoken). All annotation, feedback, and communication is in English.
•Strong reading comprehension and attention to detail; ability to apply written criteria consistently across many samples.
•Comfort working with structured review interfaces, spreadsheets, or annotation platforms.
•Reliable internet connection; ability to work independently and meet deadlines with minimal supervision.
•Ability to maintain throughput targets while upholding quality — both speed and accuracy are measured.
•Prior experience in data annotation, content moderation, QA, transcription, or a related field is a plus.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.