ServiceNow Solution Architect

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding. The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), Source-to-pay. Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.

Core Responsibilities

Strategic Leadership

• Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
• Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
• Lead architectural decisions for complex, multi-workstream ServiceNow implementations
• Establish centre of excellence frameworks and governance models for sustainable platform growth
• Articulate the value of ServiceNow to C-Suite stakeholders

Solution Design & Implementation

• Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
• Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
• Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
• Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
• Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

Technical Leadership

• Guide implementation teams on architectural patterns, coding standards, and best practices
• Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
• Architect cross-platform solutions integrating ServiceNow with enterprise systems
• Establish technical governance frameworks and platform standards
• Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

• Research and evaluate new ServiceNow features and capabilities
• Drive adoption of modern development practices including DevOps and Agile
• Mentor team members on ServiceNow best practices and emerging technologies
• Conduct regular architecture assessments and optimization reviews

Required Qualifications

Experience

• 7+ years of enterprise IT experience with 3+ years specifically in ServiceNow architecture
• Proven track record leading at least 3 large-scale ServiceNow implementations
• At least 2 major implementations after achieving CTA certification
• Experience architecting solutions across multiple ServiceNow products that includes Integrated Risk Management (a must), Customer Service Management, Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS)
• Experience working in hybrid global delivery setup with geographically distributed teams

Technical Expertise

• Deep understanding of ServiceNow platform architecture and capabilities

o Expert knowledge of: Now Platform App Engine

o Integration Hub and Flow Designer

o Service Graph CMDB

o Now Intelligence & AI capabilities

o Performance Analytics

o Next Experience UI Framework

• Strong scripting skills in JavaScript, AngularJS, and REST/SOAP web services
• Experience with modern integration patterns and technologies
• Experience with UI Builder and Service Portals

Certifications

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
• ServiceNow Certified System Administrator (CSA)
• Additional certifications in relevant ServiceNow products preferred

Education

• Bachelor's degree in Computer Science, Information Technology, or related field

Key Competencies

• Strategic thinking and business acumen
• Strong communication and stakeholder management
• Problem-solving and analytical skills
• Team leadership and mentoring

コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。

• コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
• 私たちは、より良い方法を夢見るだけでなく、それを実現します。
• 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
• あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。

私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。

コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。

免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。