Job Description: Systems Engineer – Desktop Support
Location: Krakow,
Work Model: 100% Onsite
Please note that the role will be aligned to a weekly rotational shift schedule. The rotation will include the following shifts:
- Morning Shift
- Afternoon/ Evening Shift
Job Summary
We are seeking a skilled and proactive Systems Engineer with serval years of experience to join our dynamic IT team. This role focuses on delivering high-quality desktop support within a hybrid work environment, operating on rotational shifts. The ideal candidate will possess strong technical acumen, excellent communication skills, and a passion for optimizing IT infrastructure. No travel is required for this position.
Key Responsibilities
- Provide end-to-end desktop support to ensure smooth IT operations across hybrid setups
- Diagnose and resolve hardware and software issues to maintain system reliability
- Collaborate with IT teams to implement updates, patches, and system enhancements
- Monitor system performance and recommend improvements for user experience
- Deploy and configure new software and hardware with attention to compatibility
- Maintain detailed documentation of technical procedures and resolutions
- Communicate effectively with users to understand and address technical needs
- Ensure adherence to company policies and industry standards in all support activities
- Participate in rotational shifts to support users across multiple time zones
- Use remote support tools to troubleshoot and resolve issues efficiently
- Contribute to IT strategy development aligned with organizational goals
- Deliver prompt, courteous, and effective support to maintain high customer satisfaction
- Stay current with emerging desktop support technologies and best practices
Qualifications
- Strong understanding of desktop support technologies and methodologies
- Proven ability to troubleshoot hardware and software issues independently
- Excellent verbal and written communication skills
- Experience working in hybrid environments and collaborating across teams
- Proficiency with remote support tools and techniques
- Demonstrated commitment to continuous learning and improvement
- Bachelor's degree or relevant certification in Information Technology or related field
Certifications Required
- ITIL Certification (Information Technology Infrastructure Library)
#LI-1_MS1
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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