Job Description – Team Leader, Pharmacovigilance (On paper- TL experience)
Role Summary: We are looking for an experienced Team Leader in Pharmacovigilance to manage a team of 18–20 life sciences graduates supporting a major pharmaceutical client. The role will be responsible for leading day-to-day operations, driving team performance, ensuring high standards of quality and compliance, and managing workflow to meet productivity and case prioritization requirements. The Team Leader will report to the Team Manager or Manager – Operations and will play a key role in people leadership, process excellence, and client delivery.
Key Responsibilities
· Lead, coach, and manage a team of 18–20 life sciences professionals delivering pharmacovigilance services for a major pharmaceutical client.
· Handle people management responsibilities including team engagement, attendance and leave management, performance management, mentoring, and development planning.
· Take accountability for the overall quality performance of the team and ensure delivery meets internal standards, client expectations, and regulatory requirements.
· Monitor and drive workflow management including daily productivity, work allocation, case prioritization, and timely completion of deliverables.
· Track team performance through operational and quality metrics, identify gaps, and implement corrective and preventive actions as needed.
· Ensure compliance with established pharmacovigilance processes, SOPs, client requirements, and applicable regulatory guidelines.
· Drive process improvement initiatives by identifying opportunities to improve efficiency, quality, compliance, and team effectiveness.
· Support issue resolution, escalation management, and coordination with internal stakeholders and management to ensure smooth operations.
· Maintain effective communication with team members, peers, and leadership to ensure alignment on priorities, expectations, and performance.
· Contribute to a high-performance culture through strong leadership, collaboration, and continuous improvement.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
