Program Manager – ServiceNow
Location: Brussels, Belgium
Work Model: Hybrid (requires presence in Brussels office 2–3 days per week)
About the Role
As a Program Manager – ServiceNow, you will lead strategic ServiceNow programs, ensuring successful delivery and alignment with client objectives. You will be a valued member of our Digital Business & Technology team, collaborating closely with stakeholders across delivery, architecture, and client leadership.
In this Role, You Will:
- Drive end-to-end program management for ServiceNow implementations, upgrades, and integrations.
- Define program governance, manage risks, and ensure compliance with client and Cognizant standards.
- Coordinate cross-functional teams to deliver projects on time and within budget.
- Act as the primary point of contact for clients, ensuring transparency and stakeholder satisfaction.
- Identify opportunities for process improvement and innovation within ServiceNow engagements.
What You Need to Have to Be Considered
- Proven experience in program management within IT service management or enterprise platforms.
- Strong knowledge of ServiceNow modules and implementation methodologies.
- Excellent stakeholder management and communication skills.
- Ability to manage budgets, timelines, and resources effectively.
- Fluency in English; French or Dutch is a plus.
These Will Help You Stand Out
- ServiceNow certifications (CIS, CSA, or equivalent).
- Experience in managing large-scale digital transformation programs.
- Familiarity with Agile and ITIL frameworks.
- Strong leadership and problem-solving skills.
What We Offer
- Health insurance and life cover.
- Car or mobility budget.
- Work-from-home allowance.
- 32 vacation days.
- Pension plan.
- Luncheon vouchers and EcoCheques.
- Travel insurance and entertainment cost coverage.
- Laptop and mobile phone with subscription.
Contact the Recruiter
For more information or to apply, please reach out to:
Lucia Velasco
Email: [email protected]
Phone: +32 493 89 16 33
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
