Job Summary
The Service Manager will oversee the management and optimization of mainframe services ensuring seamless operations and high-quality service delivery. With a focus on Mainframe CoolGen/CA Gen IBM Mainframe Utilities and IT Service Management the role requires a proactive approach to problem-solving and continuous improvement. The candidate will work from the office during day shifts contributing to the companys goals and societal impact through efficient service management.
Responsibilities
- Manage and optimize mainframe services to ensure seamless operations and high-quality service delivery.
- Coordinate with cross-functional teams to implement IT Service Management practices effectively.
- Utilize Mainframe CoolGen/CA Gen and IBM Mainframe Utilities to enhance system performance and reliability.
- Develop and maintain documentation for service management processes and procedures.
- Monitor system performance and troubleshoot issues to minimize downtime and service disruptions.
- Collaborate with stakeholders to align service management strategies with business objectives.
- Implement best practices for IMS DB and JCL to improve data management and processing efficiency.
- Provide technical support and guidance to team members fostering a collaborative work environment.
- Conduct regular audits and assessments to ensure compliance with industry standards and regulations.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Analyze service metrics and generate reports to inform decision-making and strategic planning.
- Ensure effective communication and coordination between technical teams and business units.
- Facilitate training sessions to upskill team members on mainframe technologies and service management practices.
Qualifications
- Possess strong expertise in Mainframe CoolGen/CA Gen and IBM Mainframe Utilities.
- Demonstrate proficiency in IT Service Management and its application in mainframe environments.
- Have a solid understanding of IMS DB JCL and Cobol programming.
- Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Show experience in managing cross-functional teams and coordinating service management activities.
- Display strong communication skills to effectively collaborate with stakeholders and team members.
- Hold a relevant certification in IT Service Management or mainframe technologies.
Certifications Required
ITIL Foundation Certification Certified Mainframe Professional
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
