Job Summary
We are seeking a detail-oriented and motivated individual for the role of Policy Servicing specializing in Changes and Endorsements. The candidate will work in a hybrid model primarily during night shifts and will be responsible for ensuring accurate and efficient policy updates. Proficiency in MS Office and strong English communication skills are essential for success in this role.
Responsibilities
- Process policy changes and endorsements with accuracy and adherence to company guidelines.
- Review and verify policy documentation to ensure compliance with regulatory and organizational standards.
- Collaborate with internal teams to address discrepancies and resolve policy-related queries effectively.
- Maintain detailed records of policy updates and changes in the system for audit and tracking purposes.
- Utilize MS Office tools to create update and manage policy-related reports and documentation.
- Communicate effectively with stakeholders to provide updates on policy servicing activities.
- Ensure timely completion of assigned tasks to meet service level agreements and deadlines.
- Identify and escalate complex issues to the appropriate team or supervisor for resolution.
- Participate in training sessions to stay updated on policy servicing processes and industry trends.
- Contribute to process improvement initiatives by providing feedback and suggestions.
- Adhere to data privacy and confidentiality standards while handling sensitive customer information.
- Support team members in achieving collective goals and maintaining a high standard of service quality.
- Demonstrate a commitment to delivering exceptional customer service and contributing to the companys mission.
Qualifications
- Possess strong proficiency in MS Office tools including Word Excel and PowerPoint to manage and document policy changes effectively.
- Exhibit excellent verbal and written communication skills in English to interact with stakeholders and document processes clearly.
- Have a keen eye for detail and accuracy to ensure error-free policy servicing.
- Demonstrate a basic understanding of policy changes and endorsements with the ability to learn and adapt quickly.
- Show a proactive approach to problem-solving and the ability to work independently in a hybrid work environment.
- Display strong organizational skills to manage multiple tasks and meet deadlines efficiently.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
