Job Summary
Infra Dev Specialist role in a hybrid work model requiring five to eight years of experience in Python and Splunk to design automate and optimize infrastructure monitoring and analytics within a global MNC environment. The role enhances platform reliability by building scalable tooling dashboards and data driven insights that support high tech clients and internal engineering teams.
Responsibilities
Update work instructions and processes following Splunk Cisco standards and compliances.
Bring forward & make recommendations to Splunk Cisco on areas of opportunity for process changes improvements.
Develop initiatives to improve process enhance engineer & customer experience.
Cross-functional calibration representing both Splunk Cisco & Supplier
Partner with Splunk Cisco on Process improvements and areas of automation.
Frequent updates on projects & initiatives to Splunk Cisco & Supplier leadership.
Will act as an escalation point of contact for Process Related questions or concerns.
Ad Hoc reporting and other duties as required.
Frequent updates on projects & initiatives to Splunk Cisco & Supplier leadership.
Develop a deep understanding of the product and act as a subject matter expert for TechOps
Support TechOps Change team by answering questions and offering guidance on their cases.
Handle internal and external customer service and process issues and escalations
SME will track down and work with leadership to resolve all escalations to ensure timely resolution
Manage Tickets from the Queue
Incident management and troubleshooting triage mitigation escalation and root cause support
Proactive monitoring of customer stacks and take necessary action as needed
Timely resolution of customer issues prioritize and troubleshoot with all necessary teams and communicate with the stake holders
Work across cross-functional teams including support engineering sales and professional services teams
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
