This role sits within Cognizant's engagement with one of our most strategic global technology clients — a world leader in enterprise networking, cybersecurity, and observability. You will work on complex ITSI environments at enterprise scale, directly supporting mission-critical service health and monitoring operations.
About the Role
We are seeking a Splunk ITSI Engineer to investigate and resolve complex service health and visibility issues across our enterprise monitoring environment. This role demands deep hands-on knowledge of ITSI components, strong analytical thinking, and a relentless focus on data accuracy and service reliability.
What You Will Do
- Investigate and resolve complex ITSI incidents including KPI calculation failures, episode correlation anomalies, and Service Analyzer inconsistencies
- Troubleshoot performance issues affecting dashboards, Glass Tables, and service views
- Guide customers on ITSI configuration optimisation, KPI design strategies, and service modelling improvements
- Optimise KPI searches for performance efficiency and accurate service health scoring
- Fine-tune adaptive thresholds and anomaly detection behaviour
- Analyse and maintain service dependency trees, entity discovery, and normalisation
- Diagnose and resolve KV Store issues including data corruption, locking/contention, replication failures, and performance bottlenecks
- Review and optimise Glass Tables, Service Analyzer views, and deep-dive dashboards
- Analyse and troubleshoot episode generation logic and aggregation policies
- Optimise correlation searches and notable events for better incident detection accuracy
- Identify bottlenecks in large-scale ITSI deployments and recommend improvements
- Create and maintain technical documentation, SOPs, runbooks, and troubleshooting playbooks
What You Bring
- Strong knowledge of KPI creation, thresholding, service modelling, and episode review
- Deep understanding of SPL, search optimisation, and scheduling
- Experience with Search Head Clustering and Replication
- Familiarity with KV Store internals and troubleshooting
- Linux system administration and log analysis skills
- Basic networking knowledge
Technical Skills Splunk ITSI · SPL · Linux · Search Head Clustering · KV Store · JIRA · Git · AWS/Azure/GCP
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
